Michael S.
Yelp
OVERALL: 9.2/10 (Yelp Converted Score: 4.6/5, rounded to 5/5). I will note that my visit was due to the 2021 Yelp Elite Perk that I had, for a free cookie. I bought a full dozen on top of that, since we need to be supporting local businesses!
1) VARIETY/SELECTION: 8.5/10. I found it impressive that there were so many different options. A twist on the classic palmiere, an Oreo-equivalent, and your quintessential snickerdoodle & chocolate chip cookies were definite staples!
2) FRESHNESS: 9.5/10. It was awesome that I learned that they were baked that day, and that they have a continuous baking cycle throughout the day to ensure they have a fresh supply. I definitely felt that the cookies stayed fresh even a couple of days after I brought them home.
3) VALUE FOR MONEY: 8/10. The price was decent for what you get, but comparing against other baking companies (especially other cookie specialties), this place stands above average. The cookies definitely aren't massive, but they're manageable, albeit slightly overpriced.
4) SERVICE: 10/10. I was the only person in the lobby when it opened at 11am (someone entered as I was on my way out), and I was courteously greeted by someone upon entry. I have a peanut allergy, but the current batch only had walnuts/almonds in it (I am okay with both of those), and I didn't have a problem eating any of the cookies! (which means these folks were FANTASTIC at cleaning / separating out cooking apparatuses for dealing with allergens)
5) CONSISTENCY / FIRST IMPRESSION: 10/10. My first impression of this place was pretty solid - I really hope they stick to this high standard after the pandemic is over, and we're able to enjoy the ambience of this beautiful baking company store! I'm looking forward to coming here again to try out more flavours.