J R.
Yelp
Bad enough experience to post first review of a restaurant ever. Arrive with grandmother, wife and 2 teenage daughters for Sunday lunch. Sat at front windows since it was sunny and high tops were open. It's 63 degrees out, wind blowing napkins off tables, so I closed the window at our table and one next to us. 10 people total between bar and tables - no one sitting at any of the other front tables. Bartender came over to open windows again, because he was told they had to stay open, so I said no and asked whoever ordered him to come over. Manager shows up 10 minutes later, stands at the head of the table and says "can I help you?" I said it's freezing, we're not opening the windows again. His response was other customers wanted them open, if we didn't like it we could sit elsewhere. I asked who wanted them open, since no one else was in the area and he told my family we could sit somewhere else or leave. By the time the waitress came over to take our credit card for our drinks, manager was nowhere to be seen again. Whole family left, and worst customer experience I've seen in hospitality. Apparently not the first, considering how many of his employees apologized on his behalf as we left. Thanks for such a bad experience I needed to write this. Can assure you, we'll never return, and as a braintree resident. I will pass this along to every one of our friends.