Max S.
Yelp
Used to love this place, and would visit once per week for a falafel, baba ganoush, and/or some pita bread to go, etc. The taste and quality are incredible.
HOWEVER, due to rudeness exhibited by the male owner, I'm done. There are several other options in the area that appreciate their customers, stay open the hours listed on their front door, and aren't blatantly rude.
I turned the other cheek with the male owner several times, due to the two female staff being so nice, but the other night was the final straw. Leading up to other night, I've had entire transactions with the male owner where he didn't say a word or look up. I'd still say thank you, and no reciprocal reply.
I'm a sucker for their good takeout food, so I popped in the other night at 5:30 and stood by the takeout counter for several minutes and was ignored by the male owner standing near the front of the store. I finally approached, and asked if I could order a falafel to go. In the minimum amount of words possible, he uttered: 'no more takeout' (see Seinfeld soup Nazi episode). Not sorry, or we're out of food. When I asked why, he didn't respond. I added that the store is listed as being open until 7 and I'd like to give him my business, and order my dinner. I added, what's the point of staying open to 7 if I can't pick up some food to go? He replied: 'if you don't like, then too bad.'
I replied that because of his blatant rudeness, I would reflect my poor experience on Yelp. He gave me a false and condescending smile, and said he didn't care.
Let me be clear that I don't turn to Yelp for the pleasure of giving bad reviews. I prefer supporting small businesses, and avoid the chain restaurants. I give many great reviews on Yelp.
It's unfortunate that I had to write this bad review, but my recent experience can't go unsaid.
If you can handle unappreciative and blatant rudeness, and unreliable hours, then the food is pretty good--but so is the food at several other similar establishments around town, like Fairouz, Starlight, and Bonapita, which happens to be across the street from Bay Sweets.