Summer M.
Yelp
Overall, this was a nice stay but there is multiple things that could be changed for improvement.
Firstly, we booking during a pandemic so obviously things have changed so keep that in mind. We booked the day prior to arrival and stayed just one night for a stop on our road trip. We booked room 017 Francisco Marin. The website told us it was $179 but I had to call to book to get the weekly military discount and when I called the price was then $259. We arrived and parked in the unloading zone, greeted by no one and left confused about where our room was. With no one to ask, we just wondered around until we found someone. We also did not know where the parking lot was and I had to send a text message asking them. Overall, this could improve by a simple greeting message and building map. Example: Once you arrive you can find your room ...... Use your personal code to enter and inside your room on the table will be a welcome package, as well as, a map and parking directions for your convenience." This quick synopsis of how things work will be great to help someone who has never stayed at this hotel before.
Secondly, the changes they made during this time included no contact check in and checkouts. Happy hour and breakfast delivery to your room. No housekeeping during your stay and if you need extras they just bring it to the door. Overall, these are great changes and compromises but they have over looked details. We got a text (their contactless system) saying breakfast was quiche and asking for delivery time and # guest's. I booked out time slot but later realized that I had no clue what their breakfast entails. Do we get coffee, water, juice, maybe fruit, or bread? And no clue what type of quiche? I sent a text asking and received no answer. To better this, they should type a generic menu. Example: Cheese and bacon quiche with a toasted crust served with banana bread and sliced fruit. Orange juice and a pot of coffee per room. Something like that so people are not left wonder what's going to arrive AND so people can be accommodated for diet restrictions, which they never asked about. The same happened for happy hour, we got a text saying it was served between 5-6pm and asking what we wanted to drink. They did list the few categories of drinks but that was it. No description of the snacks that would arrive or about diet restrictions.
I feel that those little step's, would take it such a step further of comfort because I was left confused about what was arriving.
Thirdly, the room. Overall, its beautiful but you can tell that a level of quality is missing. The wall on the right side of the fire place is crooked. The dresser is bowing down the middle so the drawers are messed up. The night stand is missing a handle & the shelf under the tv is not properly secured (which is a hazard). The bed and headboard must not be attached because any movement and the hole thing is shaking. The bathroom is beautiful but the vanity is too large and impedes into the walkway, which makes for a tight squeeze. It would just be more comfortable if it was a touch smaller or pushed over more to the right for space. The walls are very thin, its right on the alley and we can hear people walking by, cars, and the people upstairs. The last & most important is the door, because of the space between the glass and the blinds people from the street can see right into your room at night. And the security is lacking, the handle is a personal code door handle, there is a deadbolt, and a door chain. All of that is located right next to the glass so if someone wanted to they could just break it unlock it all.
Fourth, we came back around 10:30pm and all the lights outside were off. Which we found weird and possibly unsafe.
Through all of this, the room is still beautifully done and we enjoyed our stay. Im not sure the price is 100% justified because of the things I mentioned but I would consider staying again in another room to give another chance if I didn't find another location.
