Tricia V.
Yelp
This apparently is a duplicate account and not the "official" BB Italia Yelp review page. Nonetheless, I'll repost my review to help anyone out and prevent them from wasting time and money.
This is already pretty long so I'll spare the entire headache I endured and try to sum it up.
Service is horribly slow. Took almost an hour to the dot (4:47pm-5:42pm) for an order of kids chicken strips and a cheese pizza to come out. I placed my order at 4:47pm. Ticket time shows it was submitted at 4:49pm. The restaurant was almost empty until about 5:15pm! I did not get my food until 5:42pm! I was my waiter's only table. He wasn't doing anything but talking to his coworkers at the bar! He didn't seem to want to do his job, nor did he care about his appearance. It was just a really disgusting and super disappointing experience all around.
Food is subpar. I waited an hour for my food and it comes out tasting like something you'd get at a dive bar. You're seriously better off going to NY Pizzeria or even Olive Garden.
Also, they do charge a 3.5% charge for using your credit card but don't tell you about it.
Benjamin Berg, train your staff please. My waiter looked as if he just rolled out of bed. His hair was a mess, his glasses were dirty, his shirt was extremely wrinkled, and his baggy jeans were too. That's not "the look" I'm expecting to see at what's supposed to be an "upscale" restaurant. None of that might have not mattered to me had he actually came back around to my table after taking my order. (He even did that 7 minutes after I got there.) When a table gets sat, they should be greeted and drink order should be taken almost immediately. Food runners are support staff, they're not there to do the waiters job for them. (However, today 5/7, they did 110% better than my waiter.) When your guest gets their food, your waiter should be at the table asking the guests did they receive everything and is there anything they need? Then followed up by 2 bites 2 minutes. Within 2 bites or two minutes of receiving the food, the waiter should be back at the table making sure everything tastes as it should. ESPECIALLY IF THEY ONLY HAVE ONE TABLE!
Tell me why, in over an hours time, my waiter only came to my table ONCE!? What gossip at the bar was so damn good that he couldn't at least send over another waiter? I'm not coming back here and I'm not recommending this place to anyone either.
It was a complete let down all around.