Yoonju K.
Yelp
I ordered chicken over the phone on 5/30/2022, was told it would take 20 minutes. Therefore I went over about 20 minutes later. As soon as I get there, I ask for my order, the staff takes my credit card and made me pay at this bubble tea shop next door which is connected internally. It was really chaotic at the counter and they didn't even give me a printed receipt for the payment. I ask if my order is ready, he said just a minute. After waiting another 5-10 minutes, I ask if it's ready, and this guy says just a little longer. After another 20 minutes passed, I'm out of my patience, and ask again to the same staff. He looked at my like "why are you still here??" when I was standing by the counter the whole time. He goes in the kitchen and this girl comes out and reports the order was never placed!!! I shook my head and told them just cancel my order (which was never placed anywhere) and refund my money. She hands me over a receipt with "Refund" written over it. I asked for a proper refund receipt, and she said it will be refunded and if any problem, just call the store. I told her I have my own business and work with credit card machine myself, and you are supposed to void the transaction, but she won't even bother to do that. I told her I'll dispute with the credit card company if it's not refunded. SURELY ENOUGH, i've checking my credit card statement, and the charge was not voided and got completed. I just disputed with the credit card company and came here to write the review. Let's talk about food, I've been to other BBQ chicken locations, I've had better quality from other places, but unfortunately I live in Chicago and this was the closest location. I'm never returning this chicken place.