Adele L.
Yelp
I recently had an experience at BBQ Chicken that was a mix of disappointment and satisfaction, which I feel compelled to share. My visit took place at an unconventional hour, around 1AM, craving their much-raved-about Hot Crispy chicken. I made sure to point directly to it on the menu and enunciated clearly to avoid any confusion.
After a 20-minute wait on a chilly night, I eagerly took my order home, only to discover a mix-up: instead of the Hot Crispy chicken I ordered, I received Hot Spicy chicken, the variety smothered in sauce. This was not what I was looking forward to, and naturally, I felt very disappointed.
When I called the restaurant to address the mistake, the initial response was denial, which added to my frustration. However, they eventually offered a solution: either return the incorrect order for an exchange or accept a credit for future use. Opting for the latter, I returned the next day for the Hot Crispy chicken I initially wanted.
Thankfully, the chicken was as delightful as I had hoped, living up to its reputation. Yet, I can't overlook the initial mishap of receiving the wrong order, especially after a considerable wait in the cold. While I appreciate the restaurant's effort to rectify the mistake, the experience was marred by the initial disappointment and the hassle of resolving the issue.