Rashida B.
Yelp
I visited this location today, April 6. I ordered 5lbs of crawfish (citrus garlic), monster greens, and water. I visit this location a lot. Out of all the times I have been coming here, I only had one issue earlier in the year. Nothing to the point where I wouldn't have came back. But after today, I will NEVER come back to this location!
1st the food, was great. No complaints. Very flavorful and the temp was very hot. Crawfish was a nice size and wasn't overcooked. Monster greens were prepared good, too. Seasoning was just right.
The service, HORRIBLE! I sat in the bar section, along the window to be exact. I sat there for over 10mins and no one even acknowledged me. Both of the bartenders seen me. I was turned facing them and they both looked me dead in the face. More than once I may add. One came out more than once and helped everyone else but me. One couple was by me. He asked if they were ok. Still said nothing to me. I am not the one who pulls the race card. However, I was the only black customer at the time. You're saying something to everyone else, but not me. I definitely felt a way. A white couple came after me and sat at the main bar. Who were kiddy corner from me. After 2,3 mins. You acknowledged them and to give you a moment. But you couldn't acknowledged me and I had BEEN sitting. That is a problem!!
So, another waiter who wasnt even working the bar, came to help me. I said I was wondering when someone was going to help me. He told me he wasn't working the area and the bartender sent him over there. I understand people get busy. But if you can stand there, talk, and giggle with other workers and people..you can come and say something to me. I told this waiter this as well. Even if it was to say I am sorry and I will be with you in a moment. But noone said absolutely nothing. I am a very patient person. I feel I was blatantly ignored.
I got my food. It took a very long time before anyone even came to see if everything was ok, if I needed anything. After awhile, a young lady came to ask me. I just asked if she could just bring my tab and another water. I did that because who knew when someone was going to come back and say anything to me. Let me just get what I need now. Anyways, in the midst of all this, another black couple came. They sat at the main bar right by the white people he did address. They sat there for so long without anyone saying anything, they left.
If it isn't a race thing, fine. I can accept that. However, the service was trash . That was the impression I got, and I do not like how that made me feel. Because of that, I will never come back to this location.
It is crazy how the customer is expected to leave a tip with that type of service. I am a very good tipper. But, don't expect anything when your service is trash! The ONLY reason I left any tip at all was because of the nice bus boy who emptied my bowl. To be honest, if it wasn't for him, I would not have left anything!