BCakeNY

BCakeNY did an amazing job on a late notice order that I placed for a birthday (don’t be me, be great and give them the proper 3 days notice). Placing an order online was easy. They were quick, helpful and responsive with my questions. My order was on time, the cupcakes were delicious and they looking stunning. Exactly as imagined. The guest of honor LOVED them and the guests couldn’t stop gushing and taking pictures. Delicious and photogenic! Will definitely recommend and reorder for my next event. Thank you BCakeNY I’ll be back! Keep up the stellar work.

I ordered from BCakrNY a cake, cupcakes, cookies and pushup cakes for my great granddaughter 2024 graduation party celebration which was held on June 27th at Glen Terrance Caterers in Brooklyn New York. The delivery was prompt as promised.I set up and displayed all I centered the cake on table with cupcakes, cookies and pushup cakes on risers and trays on both sides of the table. ( please note I would have had BCakeNY to do it but their cost of $550 to set up and display was I felt was just too much). I would highly recommend BCakeNY the cake, cupcakes, cookies and pushup cakes was delicious, very moist all was delicious this was relayed to me from the guests that attended. I personally was able to after arriving home in the wee hours have a piece of cake and a pushup cake which was exactly what the guests had stated delicious delicious. Also I would like to Thank BCakeNY for their service from the first day back in November 2023 the staff spoke with my great granddaughter and with their expertise she was able to choose all the items listed and yes she enjoyed all. I give BCakeNY 5* and recommend highly.

I paid extra for "no pink" in the assorted flavor order. Unfortunately, some cupcakes had pink frosting. High frosting to cake ratio which I like. Flavor was good, not amazing. I like that you can order liquor infused flavors that are unique!

I ordered a cake from the gallery pics and asked for a custom color. I cake came out absolutely beautiful and flawless. The cake was also very delicious. I have to say customer service was really awesome and welcoming into the production kitchen where everyone was busy creating some amazing cakes as I got to see while there. I traveled three hours with the cake and it held up great. My client also didn’t get around to cutting into the cake until the next day so it sat out in a cool place and was perfect when cut into. She was extremely complementary on how beautiful and tasty it was! Awesome and thank you for all your hard work!

I placed a large order of cupcakes with custom toppers of four different countries as a celebration in my office because opened new markets in these countries. From the time I first emailed to the date of delivery, Kate was very responsive, kind, and professional in our email exchanges. They delivered all of the cupcakes to our office for a modest fee, but it seemed there was a mixup in the kitchen and the incorrect country flag topper was made for a portion of the cupcakes. I called them right away and the person I spoke with apologized and let me know that their delivery person had left for the day but that they'd contact the manager and see what they could do to rectify the situation. They ended up sending 4 dozen new cupcakes with the correct flag toppers over by courier! The person I spoke with was very communicative calling back and giving me updates. I liked that BCakeNY had a variety of flavors to choose from, as well as vegan and gluten-free options, and my coworkers thoroughly enjoyed the cupcakes. I would absolutely recommend and work with BCakeNY again, not only for the quality of the cupcakes but also for their professionalism and because they were quick to remedy the situation!

The cakes do not hold up well at all being shipped and will arrive looking nothing as pictured. I ordered a $150 cake that had an $80+ shipping cost and it arrived badly damaged. I would never order another cake from here to be shipped. Edit: Kate reached out to me and offered reimbursement for the cake and shipping cost. Although the cake did not arrive as intended, they stood by the product and I appreciated the level of customer service shown by Kate.

Got the carrot and baileys cupcakes. They were both just OK—good but not amazing. I thought both of those had too high of frosting to cake ratio

Ill start with the positives: 1. Easy online ordering process. Very simple process. 2. Great customer service. They were so friendly when I called to confirm the order and when I came to pick up the order 3. Timely/Professional pick up service. The order was ready when it was scheduled and I had no issues on their behalf. I actually messed up and only ordered a dozen by accident and they had the same flavor readily available for purchase the day of pick up. This was extremely helpful. Now the cons: 1. They tasted just okay. If I had one word to describe them it would be edible. There wasn’t much moisture, a little dry with no mouth watering effect. 2. Very pricey. Almost $70 for a dozen cupcakes isn’t affordable. This is why I thought I ordered more cupcakes. In total I spent almost $200 for birthday cupcakes. 3. The appearance of the store is messy. I didn’t know what I was walking into but they look like they were working hard. I was glad to try this place out, it came recommended from someone I know but I won’t be back mainly for the taste. Considering the price, I want to be wowed. Just wanted to come and give my genuine review. All the best!