Jordan Gray
Google
I ate at beantown in the Boston Logan airport today, July 23 2025, and it was absolutely the worst service I have experienced in my entire life. I ordered the turkey club, and was told to tap my card to pay. My tap did not work, so I inserted the card and the worker said “are you unable to follow directions? It says tap, that is the only way to pay”. I was taken aback by her demeanor, but thanked her. She then said, “we don’t have turkey, chicken, or ham” after I had just paid for my turkey sandwhich. She had charged me a ridiculous $22 for a pastrami Rueben, a sandwhich that I did not even want. I was infuriated, but did not want to make any sort of scene as I was in an airport and in a hurry for my flight. My food was then slammed onto the counter, the box covered in sauce and food scraps, which sprayed all over my brand new white pants. When I opened the box, this is the sandwhich that I was met with - a soggy, cold pastrami sandwhich. Again, this is the absolute worst experience I have ever had with a food industry worker, and created this account simply to write this review. If I could give 0 stars, I absolutely would. I am unsure if this individual is employed by the company directly, or the airport, so I would love a response from the owner/manager clarifying who is responsible for her hiring.
Edited to correct pricing, was actually $22, not $25