Melissa I.
Yelp
Came in just before 8 on a Saturday. One person working both the register and bar, and clearly frazzled (Latina girl with a top knot, who was very efficient despite her heavy work load). Another worker walks in, clocks in at the register with a line of 5 people waiting, then goes and takes her time in the back. When she finally comes back, husband makes a nice comment asking if they were running short that day, as an apology for them being so swamped, and we received a dead stare, monotone "no" from the girl with the brown pony tail and filthy white sneakers.
My husband has been here before, but it was my first time, and I came in because of the coupon they sent in the mail. We ordered a medium regular coffee, a maple spice latte and two pastries, only so we could use our coupon, which had a $10 minimum. She acted like my husband was speaking a foreign language when he specified what kind of coffee he wanted (the Costa Rican--they offered 4 blends), to the point he had to physically point at it. You're a barista, and you've never heard of Costa Rica? Hmm. She messed up our order, and then said she couldn't apply the coupon. Are you serious? In non-millennial world, you apologize for your mistake and either re-ring up the order correctly or comp a pastry, which is of equivalent value of the coupon.
My rant isn't because I didn't save 2 dollars, but because a business owner pays to print a coupon to bring in business, and then the staff is completely inept at 1) honoring the coupon and 2) inspiring any good will that would make a person want to come back as a regular customer. Tainted what was supposed to be an enjoyable morning coffee date.
All cups are of the to go paper variety, which was a disappointment, as I prefer large, sturdy mugs when I'm looking to spend part of my morning in a coffee shop. Notorious BIG playing on the radio. Definitely not a cozy atmosphere.
The maple spice latte was too sweet to enjoy, and I even prefer sweet things. I was enticed by the bacon crumbles, and pictured crunchy, candied bacon sprinkled on top. Nope, almost raw, soggy bacon bits under the whipped cream floating in your coffee. Completely unappetizing. I left more than half. Husband said his coffee was "good", but alas, he's not writing this review. This is one of the closest non-chain coffee shops to our house, and it's too bad it's not a winner.