Ervin D.
Yelp
We have been coming here for nearly 8 years and have always enjoyed their famous seafood and poke. Honestly, one of the best gems of Newport and it had always been a great place to bring friends and family from out of town.
Unfortunately help and employees these days with good customer service come few and far in between. We were there this past weekend, again, taking out of town family to one of our favorite spots and let's just say there were more strikes than wins.
I went up to the counter to order a to go burrito for my wife because this is her absolute favorite place. I stood there, with 2 front cashiers, open, just staring back at me. No "how can I help you" or "I got you" or "over here I can take your order." They two cashiers simply stared at my blankly and expected me to pick one of them. I guess I choose the wrong one, because I went over to the cashier to my left and it was a young guy with curly brown hair and no smile for days. Welp, still no "how can I help you" or anything close. I went up and had an awkward 5 seconds of silence before he blurted out "so...what do you want?"
At this point I just wanted my burrito and go so I ordered a MIXED POKE BURRITO AND A SIDE OF CHIPS TO GO.
Didn't confirm my order, just punched in the buttons and then told me how much I owed and said "They'll call out your name when it's ready."
Seriously, no smile, no thank you for coming, just a bothered, angsty young gun who really seemed like he doesn't care for his job.
Well, I guess I know now why he didn't repeat my order...he didn't even get it right. Mind you, we live a good 40 minutes away from Bear Flag, and it is a huge treat for us and the family to stop in. I brought home the burrito for my wife....and lo behold, NOT a mixed poke burrito, just a grilled fish burrito that he punched in.
This is unacceptable; this is actually pretty maddening because we paid for a service and it definitely did not deliver. This tracks with multiple recent reviews. TERRIBLE SERVICE. RUDE WORKERS. So I guess I am not surprised this happend to me. The latest 3 reviews say the same thing.
For reference, we were there on Sunday, July 7th, and I ordered my burrito at around 2pm; employee was manning the cashier, young 20 something guy with brown curly hair. So managers/pr/social media do whatever you please, but please teach your staff to DO BETTER.