Paul L.
Yelp
I paid a $500 holding deposit to reserve a unit based on the advertised rent of $3,061 before promotions, confirmed with Tamesha. From the very beginning, communication was abysmal. Multiple agents were assigned to a single unit, and I was repeatedly asked to wait until the handling leasing agent got in contact. Phone calls went unanswered, emails were ignored or delayed for days, and the links they sent to upload required documents repeatedly didn't work.
They dragged my application for an entire month with no updates. I had to submit my documents three separate times, and the third time I was sent a broken link and the wrong email address to submit them. On top of that, they ignored my requested move-in date, giving me a different date instead. It felt like no one was actually managing the leasing process, and the delays seemed intentional.
By the time the 72-hour refund window passed, they suddenly changed the base rent from $3,061 to $3,698 effectively preventing me from recovering my deposit. This change was entirely their error, yet I was penalized for it.
Other issues included no guest parking and overall disorganized management. The combination of misleading advertising, ignored requests, poor communication, intentional delays, and tactics designed to manipulate the holding deposit (they manipulate this in calling it "application deposit" since application FEE is non-refundable and use it against you if the window passes) process made the entire experience stressful, frustrating, and unfair.
Beaudry/Brookfield Properties misrepresents terms, manipulates processes to retain deposits, and provides almost no support or transparency throughout the application process. I cannot recommend this property to anyone looking for professionalism, honesty, or accountability.