William A.
Yelp
Where to begin... Probably some of the worst service I've had in years, considering the price of everything on the menu.
Granted, yes this is a tourist spot, yes it's right on the mountain and in a convenient location, so of course things will take time and the prices will be high. Nonetheless, after working in food and beverage for nearly a decade at similar tourist spots, I can easily confirm that the front of house staff have no idea what they're doing from top to bottom.
We were sat by the hostess in the middle of what seemed to be a relatively calm lunch shift, a few larger tables beside us were closing out and there were only a few two/three tops around. After about 15 minutes of waiting a server noticed us and took our drink order. She told us it wasn't her table but she'd let the server know that we had been seated. All things considered, at this moment things could have easily been turned around. Waiting 15 minutes at a high traffic tourist spot isn't a big deal.... What is bothersome is that before our server came to take our order the other server returned with our drinks, and then we had to wait an additional 15 minutes before our server came out to take our order. In the meantime, busers we're just standing around while several tables were dirty. Don't get me wrong, I get it, it's a long day and tables don't need to be cleaned immediately, and they're probably making minimum wage.... but when you're charging $10 for fries, management have to at least tell their staff to pretend to care.
Speaking of management, that's what takes the cake. We saw someone who looked like a manager walk out onto the patio, take a good look around the messy tables and unserved customers and walk back inside like everything was alright. I don't blame my server for taking too long. Why is it that there's no communication between the host and servers? Why do the servers appear to have sections that don't make sense? Why are the prices so high, when you're going to treat your customers like they're at Chick-fil-A? Congratulations for being a step above McDonald's. The only staff who appeared to care about their jobs were the food runners - credit to them.
Please get it together. You could have such a nice restaurant if you at least pretended to care even a little bit.