Bed & Breakfast L'Orangerie Carcassonne

Very hospital couple, the location is great. Having swimming pool (heated during autumn) and jacuzzi. Great breakfasts. Room 2 is awesome, however the mattress shall be changed. Would definetly come again.

The house is beautiful and clean. The rooms are tastefully decorated. The bathroom is great. However, I was a bit disappointed when it came to the hospitality aspect of our stay.( I only write this review after we finished our one month trip in France and were able to compare the hospitality we received everywhere else. ) We arrived at L'orangerie during a crazy heat wave. It was 107 degrees F. We ended up arriving 1 hour prior to official check-in time. And I know, we were early, but we had a 2 and a 4 year old and we took a toll road that was quicker than the original road we were going to take. When we arrived, rather than be told we could stay in any downstairs common area or even outside until our room was ready, we were just told to come back in an hour. It was the rules that check-in was at a certain time. So we tried to go for a walk then ended up waiting in our car because it had AC. To me this wasn't enough to damper my stay, I just figured they were rigid with rules. That night it was 96 degrees F in our room and my poor 2 year old couldn't handle it. So the next day I told them we had to leave to find somewhere with AC. ( I actually thought there was AC at this place because online is said some rooms have it, but in reality only one room does and not the bedroom we were in). They said they understood but would have to charge us the full price for all of the three nights. They said that that was "the rules". I do understand and I know it is their business and they need to make their livelihood, but the whole interaction was very cold. Just a warning for anyone else who may need flexibility and/ or accommodation...that you may not get it here. ( We actually were able to check-in early at several other Bed and Breakfasts on our stay. The place we went to next were actually very understanding of what having two toddlers in such heat would be like and were so accommodating that it made my stay at L'orangerie seem worse. We also had to change another bed and breakfast reservation due to a flight cancelation and they only charged a % of the nights we booked, and didn't charge the full price.)

pros: 1. beautiful pool and yard. the house is nice. 2. the bathrooms and beds were comfortable and rooms well done. cons: 1. this hotel says some rooms have a/c. i think only one room has it not the lobby or other rooms. it is misleading to not be very clear about it. we would not have stayed here for the price without a/c. the house gets incredibly hot. No screens, loud motorcycles outside (it's in a weird location) plus squeky floors made sleep tough. Not comfortable for summer until after 11. 2. it is located in a weird spot. there is no where to walk within 30 minutes despite some of the reviews saying that you can- 3. the wifi is not good. we asked before coming if it was good and they reiterated it was good. I needed it for my work. we raised with the owner and he said it 'worked fine for him'. he was downstairs maybe that was where the modem was. quite dismissive. 4. they dont seem to want to host kids. we had two kids under 5. they should say adult only. Maybe we missed that rule. 5. our greeting was bad despite other reviews. it was inhospitable and unkind. dont make them annoyed. we clearly caught them at a bad time despite telling them we would be a little early. We were 70 minutes early. It was 104 degrees with two kids and sent packing and told to 'go to a nearby park or something'. not use the restroom or enjoy lobby, check bad wifi. So we found some shade then hung in the car... once checking in it was repeatedly mentioned to us that we were early .... by 70 minutes. we didnt expect to go to our rooms but we certainly didnt expect to be almost lectured or met with annoyance or what seemed like anger. once checking in we relaxed for a bit, tried to get on the bad internet, and then went to the pool. Going back to not for kids our 4 y/o kid was told to not sit on a chair that to us looked like outdoor furuniture because the host said it was to be used for dining the next day - it would dry in this 104 degree heat with breakfast probably 15 hours from when my barely wet daughter sat on it - - again - clearly not meant for kids or to get comfortable or not too comfortable. I don’t think the comment would have been made to other guests. we saw another guest check in and they were given a fantastically different show. how well they were greated better than us - like a switch flipped and they turned the real or the fake on. i dont know. but again, i think we caught them at a bad time or they were really mad about the 70 minute early arrival. the other guests had a nice Mercedes and were adults...that well i saw a harsh post from hosts at a brit about brits so maybe similar for americans? maybe they just didnt like us. that being said, nice to be nice it's a b&B... - it was 104 degrees and we just drove hours to get here thinking it would be a peaceful sanctuary after a long flight and commute. it was turned out hot and unwelcome. 6. when he showed us the family room he mentioned annoyed that we booked for 3 adults not 2 adults 2 toddlers. on the website you cant select kids. surely not to save money but because their wesbite didnt work. a 2 year old doesnt even count in most places. We apologized but were confused. In conclusion. they shouldnt say there is wifi. they should be very clear there is no a/c and it's very hot, and should state kids arent really desired here. for this price to sweat all night - woof. we messed up. great pics on the internet though and clearly some people had a good welcome and nice time with these hosts. i think before covid. 7. we left early. despite email weeks earlier saying we could with a cancellation fee he charged us full amount and showed the email he sent the day before buried in the bill that said no refunds. sneaky. we stayed at about ten places this month in france, this was most expensive and worst. We made friendships with most hosts and left good reviews. not here sadly. hope he enjoys the money he made off a young family but didnt earn. really a damper here.

Beautiful and excellente renovated building. Every day something new to see inside and outside. So much lovely historical details to see in the B&B, yet it is very homely.The owners are kind, caring and sharing and do their out most to make you feel at home. We had a lovely time there. Near to the Citè and the center of Carcassone, in fact walking distance. I truly can recommend this B&B!

This is a wonderful place to stay. A beatifully renovated old house with all comfort. Amazing hospitality. Breakfast is 11/10. Perfect to visit Carcassonne and surroundings.

Everything is great, location is wonderful Erik&Jannette are super ok, friendly, all is very clean in room in bathroom, the breakfast is very good! L' Orangerie is the best!!

Beautiful renovated house, the couple are great hosts, highly recommend 👌

Prachtige authentieke villa met grote kamers en hoge plafonds. De mooie ommuurde tuin met ruime parkeerplaats en zalig zwembad maken dit tot een oase van luxe en rust. Met het verzorgde ontbijt kan je een halve dag verder, en de honesty bar biedt een ruime keuze koele drankjes, incl. bieren en wijnen. Voor fietsers een ideale uitvalsbasis om de omgeving te verkennen, zeker de mooie heuvels en valleien richting zuiden. Sterke aanrader!!

Our very first trip to Carcassone! Perfect place for seasoned travelers who want Comfort but also a personal experience! The owners Jeannette and Erik clearly enjoy their Home and love to share it with you. Both are a wealth of knowledge about the region And extremely helpful in giving you guidance. Their bed and breakfast is perfect in every way. Only 5 rooms yet extremely spacious in feel with Immaculate attention to detail. Perfectly located 5-10 mins outside L'Cite with Private parking. Very reasonable rate including breakfast. Very attentive to e-mail so I would book directly with them! Just thrilled with my choice and believe all the other Great reviews!