Mark M.
Yelp
Unfortunately this visit serves as strike three for us. Prior to this evening there have been instances where their 16+ wait staff has come up far short of expectations. For this review those past transgressions will be left out.
This latest dining experience unfolds in this manner: we arrive for an evening dining experience and the hostess graciously asks if we'd like a heat lamp as we chose to take outside seating. Our heat lamp arrives but is quickly scurried away as it is their one warming device and the owner, Richard Gere, is three tables away and needs warmth more than the other guests; read us. We are offered blankets which are sufficient for a period but as the temps drop the heat lamp we had would have been nice. Trouble is they wheeled it away without notice and when called on it, I was told "I thought it was for the table that just left."
Fine, so we're left with 2 blankets (there are 3 of us) which are hard to come by, apparently, but at this point it's been over an hour since we ordered our main course and it isn't busy...
The main dishes arrive after said hour + and honestly I enjoyed mine.
When the owner, Richard Gere, passed by, he inquires if we are enjoying our evening - we say the meal is enjoyable but mention the fact that it's a bit chilly as his table took the heat lamp we asked for and were given when we arrived. All we get is from him is, "no, really, I'll have them bring it over" followed by a rapid departure. At that point our server says "sorry, I see that your meal is over but can bring you another blanket." I certainly expected more from a restaurant owner, regardless who he is or what else he does in life. For our $300 I was shocked by the lack of respect by Mr. Gere and his staff. If you want to wait hand and foot on the boss, please serve him in his house and not include the guests, who pay and tip rather graciously...
The grounds are stunning and I wanted so much to love my experience but I have rarely been so let down at an establishment that is said to be so fabulous. The bottom line is that the staff care much more about the ownership, when in attendance, than the paying guests. Third time here for my very patient sister, who is a local and was hoping the 3rd time was the charm, rather than a sinker.
Give it a go and tell me I'm wrong. Like I say, gorgeous place, poor service.