Jay L.
Yelp
Today at Beer Girl, Growlers & Bottleshop, I was denied the purchase of a six-pack of Creature Comforts Tropicalia. Not because I was too young, not because of insufficient funds, not even because I was so intoxicated that the clerk was not legally allowed to sell me the highly sought after beverage. So what is the reasoning behind this behavior?
It was merely that I had not spent enough money in his store for him to reserve one the cases he CURRENTLY had in his inventory...
As a lifelong resident of the City of Hapeville, Georgia, I am ashamed such business practices are even tolerated with such great local business examples just a few blocks away such as: Chick-fil-A (A customer service empire), Buttersweet Bakery, Chapman Drug Company, Hairberdasher...etc. I get better customer service at the Citgo gas station up the road.
Furthermore, the poor business choices of the management relying on loyalty of a minute customer base to keep the store afloat as opposed to entertaining the concept of new clientele hardly seems profitable in scope of longevity for the store.
I have only come across stores selling the same product on a first-come first-serve basis.
* Hop City (Both Atlanta Locations)
* Urban Tree Cidery
* My Friends Growler shop
* Ale Yeah!
* Even select restaurants throughout Georgia
I strongly urge you to explore these other options, if any of the above outlets have a highly sought after product. They will not resort to such self-indulgent malpractices.
Please perform due diligence and stop this kind of behavior in the craft beer industry, more importantly in our beloved town of Hapeville, Georgia.
Word of mouth is the most valuable form of marketing, one that consumers trust above all others and the one that is most likely to drive sales for your company. My question to Beer Girl, Growlers & Bottleshop regarding this subject, "Would you instead choose to ignore it or leave it to chance?"