John Aydelotte
Google
I want to like the Beer Grotto - it's in a great location in Dexter, and easy to get to and park. We have enjoyed trivia there regularly for a few months, but have started looking for another spot, due to the service and food.
The menu could be larger. I think I have tried almost everything on it at this point. Burgers aren't bad, but some items are just not good. This past week I had a taco salad with chicken, and the chicken was over-seasoned to the point where I couldn't eat it. I requested some sour cream to take the edge off, but it never came.
I've also had a lamb burger that was tasteless, a patty melt that was way too greasy (dripping), and a quesadilla that was cold.
The service is VERY hit-or-miss depending who you get. A couple of the waitstaff are very quick, attentive, and do a great job! There are a couple others who when they show up at our table I just cringe. They don't write things down, then forget to bring everything. They take seemingly forever to circle back around, which when there's an issue is a lousy experience.
I'm not sure if this contributes to the issue, but waitstaff here doesn't just serve the tables, they also go behind the bar and pour drinks. I've not seen this arrangement often, but at the Beer Grotto, it means you might be waiting a LONG time before you see your server again.
Again, it's a shame because I really want to like the place, and it seems like the best Tuesday Trivia crowd around. I just can't keep eating there any more.