Anny C.
Yelp
This is a review for the customer service and order management side, or lack thereof. We were really looking forward to trying Bee's, but they disappeared for an extended time when it got time to confirm date and put in the deposit (which wasn't even the first issue.)
The online order form is hit or miss, so email to make sure your form actually went through (it doesn't take you to a confirmation page nor does it email you a confirmation.) Ours didn't submit the first time, so we had to do it twice. Not a huge deal, and we had success on the second try! (Also, the email address provided on their Facebook page and the one provided through their phone number aren't the same.)
Once we got the order confirmed, our date was booked so we were trying to see if the date prior would work out. They told us to hurry up and book since spots fill up fast, so I responded as soon as possible with an inquiry if they felt the day before would work for our needs. And then, they disappeared.
I didn't appreciate being sent in a panic to book ASAP just to have them ghost, especially while their automated phone line states that they check their emails daily. They also discourage voicemails, DMs, walk-ins, or any other contact so you're pretty much out of luck if they don't respond to you via that email address. They finally responded a few days later with a deposit request. Going from zero communication to an automated payment form didn't sit well with me.
I'm also really curious about the recent reviews below about all the lines for their food since everything on their social media says no walk ins. I really bet this is an awesome bakery and would have loved to try their cakes, but the customer-facing side needs some serious work.