Beís Travel

No response from customer service! If you have issues with your order you will never get it resolved by this company! They’ll take your money and ignore you! Go elsewhere with luggage companies who have great customer service and doesn’t scam you into purchasing by false advertising.

My original order was NOV 13. My order arrived as: 1 weekender 1 toiletry case 1 small carry on I originally ordered ( 2 )small carry ons in Wicked Green. I only received one. I told the rep that ONE small carry on did not arrive, that I had already filed a claim with ON-TRAC and been told they could not find it and to go to Beis directly. When I went to customer service for help, I was told that they needed to file Claim with ON-TRAC again... And finally 6 days later they FINALLY gave me a replacement order#. When I contacted to find out status 4 days after the REPLACEMENT order no, I was told to wait longer. Now I'm being told again that the order has been lost by the carrier again??? This is absolutely ridiculous. I am unbelievably frustrated right now. 1. Nov 13: ORIGINAL order no: 2643201 2. Nov 24: REPLACEMENT order no: 2643201 Im now realizing the org. Order no and the replacement i was given are the exact same so what exactly has even been done in regards to my first contact with your team? It's been TWENTY days since the order date! Please escalate this. This is absolutely ridiculous. I love your products but this is legitimately the WORST customer experience I have EVER had.

Purchased 2 carry-ons and 2 backpacks for Christmas presents. 1 carry-on never arrived. The only way to contact them is email and Instagram. We’ve emailed and messaged them 3 times now, along with our details, and there’s no response.

Can not get a response I want to cancel my order less then an hour ago need to place something different but no phone and no answer