Bel Air Collection Xpu Ha Riviera Maya

I loved there is a estuary in this hotel. You can grab a kayak and explore, see the mangroves and the abandoned area of the hotel. It's sad they are not investing more. It has great potential. Needs revival. Good price if you're willing ti sacrifice luxury and plan to be doing activities outside of the hotel.

Decided to bring my family here on a whim as it was a first time visiting the area and the low cost . Here are my thoughts: - Cost: If you’re on a budget like I am this resort was the low low cost of free! You can save your money for off resort activities. - Activities: Though the beach was small and unkempt the resort was packed with senotes to let the kids swim in. Just watch out for the alligators from the long abandoned zoo. The pool was completely drained of all water and filled with debris so no swimming, but the kids loved running circles around in it. - Food: there was no food service whatsoever as the staff was nowhere to be seen the entire time we where there, but there where plenty of seabirds, fish, and “Mexican raccoons” for us to eat when we where hungry. - Rooms: the rooms were a little delapidated and it looked like it had not been cleaned in three years. Also the smell of sewage was permiating across the resort, which was almost unbearable at times, but my wife liked it so who am I to complain. - Staff: we only saw one staff member the entire time we were here. He was busy pulling copper wire out of the walls and gave us a friendly wave of his machete. All in all, this was not the best resort I’ve been to, but having the whole resort to ourselves and all the fun activities was memorable for the kids. I would recommend visiting if your on a budget and your children have basic survival skills!

The resort is beautiful, but needs lots of maintenance. Hot water is great, drinking water is very accessible. Staff is friendly and welcoming but many of the staff have a hard time with English. Rooms are rustic but pleasant. Food is average. I would suggest better bar tending training, since the drinks are hit or miss. The beach is tiny and rocky, but the resort has a shuttle to take guests to a better beach. The adult pool is nice. The kids pool area has a section of it that has stagnant water but overall looks like a lot of fun.

I had a bad experience at this hotel to start the facilities are old, the rooms are not comfortable and I had not hot water during whole instance there. They even tried to steal my room with my family inside at night. I put my complaint with the manager but I did not have a good answer about my problem. The food does not taste good even though they want to offer Mexican dishes but in reality it does not look like a true Mexican dish. Seafood on the beach I do not recommend if service is poor compared to the other clubs that are on the side. Personally I do not recommend it since it is expensive because of the service they offer.

About 3 weeks ago we went for our nephew's wedding that took place in the Hotel's beach. We stayed for one week. I am very thankful to God for everything we experienced in our stay there. The service was great, every employee in the restaurants, bar, room service, reception, transportation within the hotel were very polite, respectful, ready to meet our requests and even going an extra mile to be sure we were satisfied with their service. The Hotel's Manager was always doing everything to make sure we were enjoying our staying there. Never experienced any bad attitude from any employee there. My perception is that the manager has a very good relationship with all his employees. God bless

We were here in April 2013. We had a good time here. There is an on-site zoo that you walk through or take a golf cart down to get to the pools or restaurant. There is a beach on site that got washed away years ago so very rocky. You can take a free shuttle to a separate beach area they rent out. They have some lunch food and drinks for free from the resort. Food quality was sub par with little selection. The sushi restaurant was amazing. The package we had came with a romantic dinner by the cenote. Large rooms with a large tub and separate shower. A little musty smelling. A big patio with a hammock made you feel like you were in the middle of the jungle. Great time

What a surprise to learn it used to be the zoo. There are empty zoo enclosures everywhere. There are also a few Cenote's with free snorkeling and kayaking to enjoy. The breakfast buffet was extensive and worth the extra fee. Our room had a Jacuzzi tub in it and the kids got room service delivered while they enjoyed the soak. I've never actually stayed in a jungle before so it was definitely a new treat and we made great memories.

It's a very relaxing place, the facilities need to undergo some maintenance though. The room where I stayed had moho growing on the palapa ceiling. It wasn't possible to switch rooms because they were full. Having said that, all waiters and the rest of staff were very nice and understanding. There are no other animals now other than the native ones. Food is good.