Alex K.
Yelp
This review is for anyone thinking of having their wedding at Belfast Castle, and using one of their suggested catering companies - 'Craft Event Co.'
I'll start by saying that this review was on Tripadvisor, was longer and contained some praise. Praise has been removed as I believe Craft Event Co had my review removed. Yelp requires shorter reviews, so too bad!
Most of the negative experiences happened in the months leading up to the wedding. There was one major problem on the wedding day itself that really disappointed everyone.
The first speech of the evening was my Dad. He's not a natural public speaker, but put a great deal of work in to write a humorous and heartfelt speech. He takes the microphone but there's a problem - it keeps cutting out. As he's in the flow of the speech we don't want to interrupt him, but the majority of guests can't hear.
A friend noticed the problem and rushed out to find the Craft Event Co manager. By the time she arrived, it was too late. His speech was over and the mic is being handed to me.
She shouts across at me to point the mic toward the receiver in the corner of the room, which did work. This infuriated me because:
1: The fact she knew immediately how to fix this issue means she was aware of it, but didn't take appropriate steps to fix it or test the mic ahead of time.
2 - Everyone else had to give their speeches with their heads pointed at an awkward angle towards the corner of the room. This further affected the delivery and our ability to glance at our notes.
3 - Worst of all, my Dad was robbed of his moment in the limelight. There'll never be a chance to give this speech again.
It's ludicrous that the Castle did not have a functioning mic, and that they were likely aware of the problem but did nothing to fix it. My advice to the castle and caterers: check and double check the mic! Wedding speeches are a momentous event in people's lives, and often the only time they'll ever speak in public. Don't ruin their big moment.
Communication was terrible in the months leading up to the wedding. We also had to deal with some downright dishonesty. This is mainly involving Craft Event Co.
We seemed to constantly be assigned different staff members to look after us. We'd get a copy/pasted e-mail from person A, I'd write a big reply, and then person B would get in touch with the same copy and pasted e-mail asking for info. I finally get a phone call with person C, then she stops answering her phone when I try to follow up. I find out months later she's no longer with the company.
We were initially sent a menu that had prices on it. This was perfect to help us budget the entire day. Our wedding was delayed, so they sent us a new menu. Great - except this menu had no prices. I'm getting frustrated so I reach out to the Castle who follow up with Craft Events.
I'm contacted by a guy named Zsolt.
He explains he's a consultant who has been brought in to help Craft Event Co. He infers that they've been undergoing some problems and that he's been contracted to assist.
Fantastic: he's on the ball with replying to e-mails, setting up phone calls and helping with scheduling the day.
The problem? New fees amounting to hundreds of pounds start showing up on our invoice. Suddenly there's a 'kitchen hire fee.' Also added was a fee to have a bar, and a fee to have beers on draft! These fees were NEVER mentioned to us by anyone when booking. Already dealing with the stress of planning a wedding, now I have to sort out these fees. Zsolt says we need to talk to the castle about getting these fees removed. He positions himself very much as a 3rd party between Craft Event Co and Belfast Castle.
He apologises profusely and says it's the castle charging us these fees. The cost of the meal itself has also skyrocketed. The new process for determining the cost is a total pain. In short, "tell us what you want on the menu and we'll tell you what it costs." This leads to a lot of needless back and forth as you try to work out how to stay in your budget.
A few weeks before the wedding we finally get it resolved. "Thank goodness for Zsolt," I think to myself. "It's great they got a consultant to come in and fix this mess!"
Well...after the wedding I take a look at the Craft Event Co website. I didn't notice it before, but guess who is listed as a FOUNDER OF THE COMPANY?
You guessed it - our old pal Zsolt.
Despite the fact he got the wedding over the finish line, I was extremely disappointed at this dishonesty and cowardly way of facing his company's failures. If he had said, "I started this company, I'm so sorry for all these problems, and I want to make it right," I probably wouldn't be writing this review. Instead, on our phone calls he was say things like 'I'll talk to Craft about this,' and very much portrayed himself as an outsider of the company.
If he was dishonest about that, how can you trust the integrity of the company as a whole?