Insightful E.
Google
It was not a good experience despite our high expectations. The place is very overpriced for the quality offered.
First of all, I want to say that i hope this review won’t cause issues to the staff from Ghana. They were kind to us and seemed to be doing their best. However, we were quite shocked when they told us that their salaries are only around 100 something dollars per month. Considering the prices in this restaurant (pizzas range from about 18 to 46 euros) and the fact that the place is supposedly owned by a foreigner, we would expect the staff to be paid much better.
We asked if we could order a half-and-half pizza, and we were told yes, without any additional explanation about the pricing. Naturally, we expected either to pay half the price of each pizza or simply the full price of the more expensive one.
The pizzas we ordered were:
Pistachio & Mortadella (full price 330)
Speck & Mascarpone (full price 320)
Pistachio & Mortadella:
This pizza was supposed to come with stracciatella, but it didn’t. I also didn’t really taste any pistachio cream, although I didn’t mention that at the time. We only asked about the missing stracciatella after each of us had already eaten a slice. The waiter told us they didn’t have it. Considering that stracciatella is one of the main ingredients and one of the reasons we ordered this pizza (and something that normally costs 100 GHC extra if added separately), we would have expected to be informed about this before the pizza was served.
Speck & Mascarpone:
This pizza was supposed to have crushed nuts, but we didn’t find any. In the photo you can actually see crushed pistachios from the other pizza, not from this one. The waiter initially apologized for the missing ingredient, but later changed the explanation and said that it was actually there, which it clearly wasn’t.
After this experience we decided not to order any more pizzas and planned to eat somewhere else instead.
To make the situation even more confusing, the bill we received was about 460 (around 37 euros). Based on the menu prices, we expected the total to be around 320 plus the obligatory 10% service fee. We were told that because we ordered half-and-half, we had to pay the price of the more expensive pizza combination.
This was confusing because:
We were never informed that the price for a half-and-half pizza would be calculated this way.
Both pizzas were missing important ingredients, which normally would justify a lower price.
The waiter apologized for not explaining the pricing earlier and said they had simply forgotten to mention it. At one point they even offered to bring us stracciatella separately, which was strange since we had just been told they didn’t have it. By then it didn’t make much sense anymore.
The whole discussion about the missing ingredients and the bill took around 20 minutes or more. In the end they decided to charge us 320, which we paid.
Overall, it felt like the staff didn’t really know how to handle the situation. The waiter seemed confused by instructions from the kitchen and others. The basic expectation when ordering food in a restaurant is simple: either the dish contains all the ingredients listed on the menu, or the customer is informed in advance if something is missing.
Unfortunately, this experience left us disappointed. We believe that pizzas here are not worth the price.