Bellemore Optometry

Dr. Bellemore herself was very kind and courteous. She was transparent about what she was addressing regarding my eyes and included me in the discussion. My issue lies with those who were performing the preliminary tests. Firstly, the machines didn't appear to be sanitized before my use - and if they were, I was not told so. I was also not told what the tests were for; I understand as a long time patient of this clinic that I have underwent these tests in the past, but being clued in and transparent with what exactly the tests are for is something I would appreciate, especially as an undergraduate considering a career in optometry. The biggest issue of my visit was during the capturing of my retinal photos. From what I could surmise (as the workers running the machine didn't explicitly tell me), the photos were coming out blurry, likely because I couldn't keep my eyes open wide enough. The lady assisting me reached over the machine, to which I thought she was adjusting it. Instead, she held my eyelids open herself with her bare hands??? I understand that these photos need to come out clearly - I am not contesting that. The issue I had is that I did not give her consent to perform this action, especially since I didn't see her wash her hands nor sanitize them when she entered the room. If she told me beforehand what she was doing, or even if i could do it myself I would have given her the go-ahead. Instead, I was caught completely off guard and couldn't do much except allow for the pictures to be completed. This isn't professional behavior. There are obviously steps that need to be taken to improve the quality of care at this clinic. I hope to see improvements from the staff in the future.

My first appointment was with Dr Okaj and it was horrible and wasn’t going to go back but Dr Bellemore reached out and asked me to come in for a second appointment to see her which I did and it was by far a much better experience than the first one. The staff are very kind and patient and Dr Bellemore is an amazing eye doctor very knowledgeable and nice she explained everything that she was doing. I would highly recommend Dr Bellemore.

I really like all the staff there. I myself don't have any trouble with my eyes but my 3 year old has been seeing them since she was 18 months and the reception and doctor are absolutely great with her. I really like how good they are with children.

Amazing staff!. Timely appointment and not long wait times in office . They clearly explain everything and truly have a great appreciation for their clients . The optometrist has been infertility care and patience in doing a thorough exam and discussing results . They all make my kids feel welcome and have made going to the optometrist a delightful experience . They took time helping us chose glasses that suited us and fit well. Love going here .

I have been going to Bellemore Optometry for over 20 years. And I have never had such rudeness and incompetent people as I've had this visit with her new staff. Her old staff was great. She had bent my glasses so much that the plastic cracked and then blames me. And then says they aren't warrantied. The only reason I bought from there was the 2yr on frames and lenses. She said that she told me they were clearance frames( she never did) and had no warranty. I was comparing 2 different frames and would have obviously picked the others if I had known. Then they ordered in new frames and wouldn't fit them to me because of the other problem with the cracked arm, that's what her boss said to do,( Dr.Bellemore). I brought my family into this place of business and recommended to friends but now I will be telling everyone not to go there anymore! I will never be back there again, not with such disregard for there patients, from both the staff and owner. If I could I would give a negative rating.

I've solely been going to this optometrists office since I was a child, but over the last few years it's been a pain to go and will be transferring. The last few visits the front desk is rude, and unwelcoming. It's been a reason I wanted to transfer but out of convenience of only being a patient at this office I've left it since I only visit once every 1-2 years. Each visit the staff (outside of the optometrist themselves) has made me left honestly irritated as I'm just there for my regular check up. My last visit on Monday, August 28th I went in for my regular check up. I wanted to re-order contacts that day anyways but held off ordering online in case my prescription changed. Online offers 2-3 day express delivery via FedEx and the convenience of going to my address. Any visit I've had an mentioned that, front desk always mentioned you shouldn't order online etc. and that they can offer the same delivery time to the office. To do the office a favour since there's some benefit for the them, I said sure order them since it'll be here before the long weekend and can run it through my benefits as well. The staff all mentioned multiple times of the quick turn around and how they would be here latest Thursday. It's now Friday, and I get a call at 11:30am approx. which I followed up with their voice-mail that they are ready and can be picked up latest 1:00pm. This offers absolutely no benefit, as it's already past "the super quick delivery" time. Most people are working until 1:00pm but "some people aren't working" as the woman on the phone mentioned on the phone, which is not my case. Also no one mentioned how early the office closes on a Friday, assuming I'd be able to them them up early morning or around 4:00pm after work. After calling the office expressed nothing can be done until Tuesday when the office re-opens, and can also speak to a manager then. The woman offered to drop off the contacts- which doesn't work since I do travel for work and am not stationed. Overall, just very frustrated at the push of ordering with the office and the confidence of why I should vs something I could have done myself like I have the last few years. The staff can just be honest and see what would benefit myself before a long weekend vs the office.

I used Dr. Bellemore for a few years and she was fine. I decided to go with someone a bit closer to home in Amherstburg just because that area of Windsor was no longer handy for me and took 6 years before going to another optometrist - I know that because Dr. Bellemore's office called every year to remind me of the time it has been since I'd last been in. Can't call them unorganized. My daughter likes Dr. Bellmore and her associates and they've done well for her recommending eye therapy and making her feel generally comfortable.

DR. CHRIS DE GUZMAN was amazing! He was very knowledgeable and explained everything and he was great with my 2 kids encouraging them to ask questions and explained everything to them as they were adults. Kelly helped us choosing our glasses and she was amazing as well. She has been working in the field for 10 years and was very helpful in helping us find the right frames, she let us take our time and made sure we were happy with our choice. I would highly recommend Bellemore Optometry.