Steve S.
Yelp
What I thought I was getting and what I got were two different experiences. I will accept my portion of the blame because I should have researched more, but from the little I did read and the pictures I looked at, I thought I was going to a high end, full service hotel. What I ended up in was a high end, fancy, hostel type hotel. At $400 a night, I expected a lot more. First the good. The bed was amazing! So comfortable and the way they have the soft sheets, pillows and comforter was great. They really got the bed right. The street where this hotel is located was SUPER cute (see photo). Staff, the very little interaction I had with them, were nice and professional, but in a "camp counselor" type, not a Ritz Carlton type staff. If that makes any sense. Now, the not so good. The pictures I saw and what the reality was just was different. I can't explain it, but you feel your going to be staying at a luxury, cool, hotel and when you show up, it's an old (Historic), cold, ok maintained, house. So cold in fact, I had to request my room be warmed up because it was 30 degrees outside and they had my room at 67. Even when I asked this to be done, it was not done for several hours. So right there the service was not what I would expect at a high end hotel. The room itself was ok. Wood floors, creaky windows and doors. Cold. Did I say cold! Anyway, the bathroom was cool, but again, run down. The shower had a film of soap scum in it that made me feel like I was at an old bathhouse. The toilet was right up against a window that had a walkway right outside. I was sitting on the toilet as people were walking by and I could see their shadows in the very skimpy blind over the window. The only grooming products they supplied was Shampoo, Conditioner and Body Wash that I located outside the shower on a shelf. I had to move it all into the shower. My last gripe was the TV. The TV is set up for you to use your own sign in for streaming services to activate HULU or NETFLIX. Not gonna happen! In this day and age, identity theft is a real thing. Many of you might be saying, this pompous ass. He is spoiled. I am just saying, that my expectations for a hotel room at $400 a night is that the room is top notch and service is great. Oh, I almost forgot. You get to park a block and half away in some sketchy looking dirt lot. Then walk back to the hotel. Anyway, full disclosure, I did not eat any food at the hotel nor did I use any amenities. When I got the initial tour, the bar looked cool and the food service sounded amazing. So, just be sure this is the experience you want before booking. If it is, it will be a great experience, but, if you are expecting the Ritz Carlton, you will be dissatisfied.