Sergio Borrego
Google
Neglect and slowness
From the moment we walked through the door, our expectations were very high due to the customers' feedback. I believe my wife and I share the same perception that the flavors are varied and harmoniously rich. However, there is something that we kept repeating in our conversation throughout the experience.
We’ve had different experiences at other renowned restaurants and we understand that the steps are complicated and take time, but I think, in this case, they were excessive. We even considered leaving before the desserts. In conclusion, they could handle the situation better by understanding that at a Michelin-starred restaurant, the management of such situations should be more fluid and transparent with customers.
This is not a criticism, but I am a chef at a 5-star hotel, and I want to be critical, especially to preserve gastronomy and customer service.
Thank you