M V.
Yelp
Let me start by saying, I have contributed to this food business for many years and WAS satisfied. Past owners until most recent, we're dedicated to their business and food preparation. Now I know their will be critics and disagreement. But, remember this is my experiences.
I have ordered and eaten in at times. However, I have lessened my time.
The food is not as good as it used to be.
The prep part of an order, has skimmed on toppings.
The cases where the food is and desserts, need to be cleaned.
Plus, I would think the deli area would have covers on the food.
What made me go back is because I was given a credit approx 2 weeks ago on a takeout order that was wrong. When I got to my destination and opened up the bag, I got an order that I have not ordered.
Now, I had waited awhile for the order to be done. The girl (dark hair) at the register who has been with this company for a long time, cashed me out and apologized for the wait. Plus, the worker brought the order up and apologized. Fine, things happen!
While at my destination, I called back to say my order was incorrect. She apologized and said she could give me a credit.
Went in to pick up my order and told the girl (I presume one of the owners), white blonde hair (usually there), serious look all the time, that i have a credit. Asked me what the credit was for. There was nothing stating about this credit when she looked. I described briefly the girl whom I spoke to and even said, their was a man with dark hair and glasses, she said she did not know. Hmm, You don't know your employees?
It was like In somewhat of a nice way, she did not believe me, but, did not say it.
Customer service etiquette needs to be practiced.
With all this being said, what i ordered from the credit, the food purchased had little to almost nothing of toppings.
Prices go up and quality goes down.