Denise Fusselman
Google
I would strongly advise thinking twice before choosing Plano Ben & Jerry's Catering for your event. My experience was extremely disappointing, to say the least. From the get-go, they showed an utter lack of professionalism. They have a strict, no-exceptions policy on the amount of ice cream served, and they nickel-and-dime you for every little thing, which felt incredibly frustrating.
The worst part, though, was dealing with their manager. I received a text after hours, day of the event at 10pm. The following morning an invoice came for overage served. Which I didn't agree with the numbers, they seemed to have changed overnight. Then, received a second emailed invoice on a Sunday evening—barely 24 business hours after the invoice was originally sent. A little respect for the weekend and time off would go a long way.
To add insult to injury, the representative who showed up to our event was dressed unprofessionally—sweatpants and a dirty sweatshirt, resembling something more suited for a lazy day at home than a professional event. It was borderline disrespectful.
Additionally, their trash was scattered across the parking lot which our staff had to chase and collect and it was clear they had little regard for tidying up after themselves. The lackadaisical attitude and overall unprofessionalism left a sour taste, and I would not recommend this catering service to anyone planning an important event.
Save yourself the hassle and look for a more reliable, professional option.
