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I had mixed feelings about Benelux - Brasserie Artisanale. The mojito was delicious, but it was overshadowed by an excess of ice; I had to request its removal, leaving only a small amount of liquid. The service was acceptable. I'll give it another try to better evaluate the place because, to be honest, I couldn't quite grasp the vibe during my first visit.
Second visit — disappointed.
I love the terrace and had a good first impression, but unfortunately, this time the experience was spoiled by a very arrogant and rude waiter. I simply asked for a beer similar to Heineken, and the response I got was dismissive: “This is a microbrewery,” said in a condescending tone. Then, for no reason, she also added “No bike in here” in the same rude manner.
If you’re expecting tips, treating people with basic respect is essential. Staff should understand that being kind and helpful is part of the job — regardless of how “hip” or “local” the place may be.