Michelle T.
Yelp
Bengong's has a distinct interior that is very similar, if not identical, to their other franchise stores, and it is gorgeous. That being said, service was average, they don't have a self-order kiosk like the Irvine location. My friend and I went here to Bengong's in Arcadia for a taste comparison test as we did not have a good experience at the Irvine location.
Got the Peach Oolong Milk Tea (no adjustments) and Tea Cube Milk Tea - Jasmine Tea (25% sweetness, no ice). These are the same drinks we both got at the Irvine location.
- Peach Oolong Milk Tea: I got this with no adjustments. Significantly better than when I got this at their location in Irvine! This time, the drink tasted similar to other peach oolong milk teas I've had from other shops. However, while it's better than the Irvine location's, the taste of the peach oolong tea was still faint and not as fragrant as I'd prefer or that it should have been in general. Again, I wouldn't recommend this drink based on my experience.
- Tea Cube Milk Tea - Jasmine Tea: My friend got this at 25% sweetness with no ice. This tasted very fragrant as a tea, and the tea cube topping was more flavorful than I had at the other location in Irvine. It was not as diluted with milk either. While I would like a stronger tea flavor, this is still drastically better than the first time we got it in Irvine. My friend also agrees that this location does a better job with the strength and flavor of the teas and the balance with the milk.
Overall, this location is why I'd consider going back, but to make the drive for an inconsistent quality, I personally don't see myself doing so. This franchise as a whole seems inconsistent per location, which also makes sense because it's a franchise with different management and staff each location. Unfortunately, that's enough for me to be discouraged to return despite the better quality here. At the end of the day though, this was a fun little experience to do the taste comparison test, perhaps I will continue this with the Garden Grove and San Diego locations eventually too. I would say that it's a hit-or-miss here, so if you're interested and in the area, it's worth a try. Otherwise, I don't see it being something to go out of your way for.