Bick N.
Yelp
One of the worst experiences we've ever had at Benihana--and we've been loyal customers for years.
From start to finish, the service was unbelievably disappointing. We waited over an hour just to receive our appetizers, and then another 45 minutes before the main course even started arriving. That's nearly two hours of waiting while hungry.
Knowing how hectic it can get, we politely asked our waitress for bowls of garlic butter upfront so we wouldn't have to interrupt the chef later. She flat-out refused and insisted the chef would provide it. From past visits, we know some chefs get irritated with requests during cooking, which is why we tried to be proactive.
When Chef Rob arrived, we told him how hungry we were after waiting so long. He acted indifferent and cooked at a painfully slow pace. Instead of serving the fried rice right away like most chefs do, he cooked it, set it aside to get cold, and then started on the meats and veggies. By the time the fried rice finally reached our plates, it was dry and unappetizing.
We asked him for the garlic butter, and he gave a small amount. When my niece politely asked for more, he gave her a nasty look and made a rude comment, saying he had to "drop everything" just to get it. Completely uncalled for. No guest should be treated like an inconvenience.
To make matters worse, our waitress disappeared and never came back to refill drinks. I had to get help from a waitress at another table just to find her.
After years of coming here and recommending this place to friends and family, I'm sad to say we won't be returning anytime soon. This was a complete failure in customer service and hospitality. Extremely disappointed.