Benihana

The table service here is absolutely fantastic—definitely 5 stars. Not the front desk, she is dreaming. The atmosphere is only appealing if you’re seated at the teppanyaki table. Unfortunately, the rest of the restaurant is quite dark and lacks the same energy or ambiance. Their non-alcoholic drink menu is impressive, with plenty of options that are both refreshing and creative. Now for the food… I ordered my steak medium-well, but it came out well-done. Everything was overly salty—as if it had been soaked in brine. Even after they replaced the steak, it was still way too salty and hard to eat. Honestly, I’d rather have fried rice from Panda Express than what they served here. It’s baffling that a Japanese restaurant could serve such disappointing teppanyaki, especially when that should be their specialty. I’ve had better teppan steak at a Cantonese restaurant in Chandler. Food is the foundation of any restaurant, and unfortunately, this place just doesn’t deliver where it matters most.

Justin was funny and a great entertaining chef. He made a delicious spicy sauce at the table that was the best! Celebrated my daughter’s birthday and he recognized her and celebrated her with tricks and jokes. Highly recommend and also very knowledgeable with food facts. Perfectly cooked food exactly as everyone ordered. Josh was a great server clearing the table and bringing refills. Salad and soups.

The food was awesome! I ordered the seafood trio and got shrimp, calamari, and scallops, all cooked perfectly. Justin was an amazing chef! He had a wonderful sense of humor, an incredible sweet chili sauce with a great kick, and the bonus yakisoba was epic. Our server was quick with the drinks and refills so we never wanted for a drink when that chili sauce hit. She swooped in and out efficiently and allowed us to enjoy the show. The atmosphere was so fun. We got seated early with our reservation. We sat with another family who was also celebrating their mama’s birthday. It was on the same day as our mama’s birthday! As our meal was unfolding, the restaurant filled up with guests and the lobby was full of people waiting to get in. This is definitely a go-to restaurant!

Justin and Jazz were the best ever, Justin was hilarious and the best chef ever I can’t say enough about how well he cooked our food to perfection and he was so darn funny!!! Jazz took very good care of everything else, very attentive professional yet personal. Best experience ever!!!!

Enjoyed a delicious and memorable dinner tonight at Benihana Chandler, all thanks to K.C., our talented and personable hibachi chef! Though the restaurant was busier than usual for a Wednesday evening, due to numerous graduation celebrations, our party of 7 was seated quickly and on-time for our 5:30pm reservation. Drink orders were promptly taken followed by our dinner orders, with plenty of help from our informative and helpful server (I wish I caught her name!) Next up, the star of the show…K.C. All the way from the island of Oahu, he brings an exciting new experience to the table. Being seasoned hibachi diners, we’ve seen all of the classic “tricks” on the grill. *yawn* It was a refreshing change from the norm with K.C. preparing our meal. You’ll have to see for yourself, next time you’re dining at this location! Not only was he fun, skilled, and downright hilarious, he took the time to acknowledge and customize our dinners due to a couple of food allergies in our group. Our food was delicious and cooked to perfection! It’s always appreciated when you get an entertaining and engaging chef when out for teppanyaki/hibachi…and K.C. nailed it. NAILED IT, I tell you! Thank you for helping us celebrate, K.C.! Hope to see you again soon.

Benihanas never disappoints and our chef Justin was absolutely phenomenal to celebrate a double birthday. I highly recommend requesting Justin at the Chandler location as your chef! ❤️

Justin Poom is one of the best Chef's. He's from Thailand and is hilarious. Benihana Chandler delivers dinner with a show. Skilled chefs light up the teppanyaki grill with fiery flair and flavorful dishes. The steak and shrimp combo is a must. Great for birthdays, celebrations, or just a fun night out. 😎

Justin brought incredible energy to the event, contributing to a lively atmosphere where everyone had a great time. The twins enjoyed a fantastic birthday celebration, highlighting Justin's impact as an entertainer. Many attendees expressed their appreciation, emphasizing that Justin is truly exceptional. Thank you, Justin for your efforts in organizing such a memorable occasion!

Amazing service! Sam was the best server! Very attentive! Izzy was our cook and he was SO funny!! 10/10 recommend! He had us in tears laughing! Can't wait to come back!

KC was the best chef i've ever had, genuinely!He was the funniest, and most interactive guy, asking us questions to keep a convo going, and making the whole table laugh basically the whole time he was cooking. He made the ambiance even better! To top it off the food was suuuper delicious and we all had a great time. I will be sad to go back to my home state, where KC will no longer be my benihana chef. This was the first time i've finished my plate here.

Food and chef were fantastic. Loved our waitress Jade, she was so friendly and had a great attention to detail. Looking forward to coming back

5 stars because our habachi cook "John" was awesome. He made the whole night special. Other than that......... The customer service sucked the wait time was long even though u have reserved your time . But the atmosphere was great. Be prepared to wait . Good luck

I took my wife and nine other guests here for her birthday last night, and unfortunately, it was a huge mistake. The bill came to $491, which I would have gladly paid if the drinks were better, the food was worth it, and the service had been attentive. We arrived at 7:15 p.m., exactly as our reservation stated, but our chef didn't begin cooking until 9 p.m. In that time, the server rarely checked on us, and the quality of both the food and drinks fell far below expectations. I was hoping for a great experience since the Benihanas in Illinois have all been disappointing--but sadly, I learned the hard way that this location wasn't any better. STAY AWAY!!!

We had a reservation at 7:15 PM for a birthday celebration and didn't get seated at a grill or see a chef until 9:00 PM. That's nearly two hours of waiting, despite having a reservation. Completely unacceptable. To be fair, our server Sara was great -- friendly, attentive, and clearly doing her best. But the overall experience felt extremely disorganized and frustrating. For a place like Benihana, especially when celebrating a special occasion, you expect better timing and service coordination. By the time our chef came out, we were all too hungry and annoyed to enjoy the show. Definitely not the birthday dinner we were hoping for. Not sure I'd return anytime soon.

10/2024 First visit. Located on the SW of the 101 and South Side of Chandler Blvd. Parking 5/5 We arrived for lunch service about 16 minutes before opening and grabbed a parking spot in front. There are plenty of shared parking spaces. Pro Tip Reservations a must. You're seated in groups at your Chef table. These tables are filled by reservations. I don't recall seeing any other options. They slipped us in on a table because we didn't have reservations. I think we lucked out with no shows. Ambiance 5/5 The entryway foyer and waiting areas were nice. The seating Grill table area was large with numerous tables accommodating 2-4 people per side. One side is reserved for your table Chef. Menu 5/5 There is a large selection from starters to Sushi to Chef wok prepared meals. Service 5/5 This experience is Chef driven. All ingredients are prepped in the kitchen and brought to the table for cooking. Our table went with the fried Rice with individual protein and vegetable options. The Chef also prepared a variety of grill proteins the group shared. Performance 5/5 Our Chef was wonderful. He displayed his cooking skills with humor making the experience memorable. The group table setting allowed for great conversation with strangers which I enjoyed thoroughly. Benihana is the Original Japanese Chef table setting Restaurant. Four Star rating because we dropped in for lunch while out shopping and first timers who didn't realize if we wanted the Chef table experience we needed a reservation to assure seating.

We don't eat here often but when we do it's quite a special treat! We had reservations for happy hour and requested seats in the bar area for an early and light dinner. The friendly bartender waited on us and gave great feedback to our questions. We got some pan fried spicy chicken gyoza, salmon avocado roll, chili ponzu yellowtail, and spicy crispy rice. We had just enough to satisfy and not be overly full. We'd recommend going to Benihana for a special occasion since it can be pricey to go and it is nice to enjoy something special every once in a while. We prefer to go before it gets crowded so we can enjoy the experience and not feel rushed. There's plenty of parking right outside the entrance. It is always clean and the friendly staff are all very attentive.

Enjoyed a delicious and memorable dinner tonight at Benihana Chandler, all thanks to K.C., our talented and personable hibachi chef! Though the restaurant was busier than usual for a Wednesday evening, due to numerous graduation celebrations, our party of 7 was seated quickly and on-time for our 5:30pm reservation. Drink orders were promptly taken followed by our dinner orders, with plenty of help from our informative and helpful server (I wish I caught her name!) Next up, the star of the show...K.C. All the way from the island of Oahu, he brings an exciting new experience to the table. Being seasoned hibachi diners, we've seen all of the classic "tricks" on the grill. *yawn* It was a refreshing change from the norm with K.C. preparing our meal. You'll have to see for yourself, next time you're dining at this location! Not only was he fun, skilled, and downright hilarious, he took the time to acknowledge and customize our dinners due to a couple of food allergies in our group. Our food was delicious and cooked to perfection! It's always appreciated when you get an entertaining and engaging chef when out for teppanyaki/hibachi...and K.C. nailed it. NAILED IT, I tell you! Thank you for helping us celebrate, K.C.! Hope to see you again soon.

We had a reservation for 6:15 which we arrived on time for. The waiting area was overcrowded. After 20 mins of waiting I chatted with other people waiting and we all had the same story. Hostess didn't know anything. The manager finally sat us and didn't seem to care when we told him we waited 46 minutes to be sat. I don't think Benihana would save a table for a customer for 46 minutes. Our server didn't know how to do his job and he seemed totally fine with that. The chef took a long time to arrive and start cooking. Once he finally showed up had to keep stopping and getting stuff because our server messed up the order. Food was very salty. You don't need to pour salt on seafood and ruin a lobster tail. The place was dirty. The mens room was gross and the doorhandles was falling off. We realized after we left the server forgot to give us the included tea. We didn't leave until after 9:00. Health Department needs to shut this place down. None of us in our party of 10 will ever be back.

This restaurant over the years has deteriorated traumatically. It is now very, very noisy over crowded. The food is subpar.

Been on hold for 32 mins, ordered online and just wanted to change my sushi to a soy paper. Picking up the food now. Just make it an option online!

We had a reservation for dinner on Father's Day at 5:45 PM. We were told they were "backed up" and there was a 45 minute wait. That 45 minute wait turned into an hour and 20 minutes, then another 30 minutes until the chef finally reached our table. I know it was busy due to the holiday, but that long of a wait is unacceptable. The food was okay and there was plenty of it, but the show by the chef is the same one they've done for years. I was a little bored with it (maybe because I was annoyed at the wait), but other members of our party seemed to enjoy it. The server was gracious and fairly quick with drink refills and apologized several times for the long wait. Bottom line? It will probably be a long time before I go back and definitely not on a holiday.

We made a reservation for this place during Restaurant Week to give it another shot for the famous hibachi experience from this franchise. Despite having a reservation on a weeknight, it took almost an hour to seat our party, even as they let other customers go ahead of ours. The restaurant was loud, the hosts weren't welcoming and clearly undertrained and overwhelmed with the dinner rush. After we were finally seated at the table, it took 30 minutes for our server to take orders and deliver drinks and another hour before the hibachi chef began cooking. Although he was as friendly as he could be, his novice skill level was obvious. He dropped his utensils several times, flicked food accidentally all over the place, and was quite slow getting all the table's order cooked. He could not remember anyone's orders for the life of him. He literally flicked oil at my husband and onto his shirt while cooking. The food was as also not well-seasoned and really tasted sub-par. Our dinner from start to finish took over 3 hours before we left. My family was getting quite hangry just waiting to finally eat. This isn't our first time with a poor experience at this restaurant location. I will certainly not be returning and I would caution you to lower your expectations of what to expect when paying for a $300 meal for a family. Lots of better hibachi and teppenyaki restaurants around to deliver a much better experience.

Everyone is so friendly and work efficiently with the customers. Families and celebrations were all around. Your drink and good order is taken. Thank you gang for service with a friendly smile. Our Chef Hong was entertaining. The hibachi is one of many Japanese type dishes served. The hibachi meals are 5 or 6 courses ( soup, salad, entree with fried or steamed rice, a vegetable and desert. Price averages about $60 with one cocktail. It is not 100% authentic, but filling. I celebrated a family birthday so my focus was elsewhere rather than pictures. I had fun laughing and talking.

Danny our chef extraordinaire was fantastic!!! Thank you for making our special occasion memorable!

I went to Benihana with my boyfriend on a celebratory date, arriving at around 5pm. We were immediately sat in the lounge area, which is what I wanted, and ordered off the Happy Hour menu. We got the crunchy shrimp roll, chili shrimp roll, and wagyu burger and fries (not pictured because we ate it so fast!). the total for these three items was only $30! All of the food was delicious, and the burger was hot and fresh, so no notes of criticism from me. Our server Maxine (sorry if I misspelled your name) was excellent. Charming and polite service and helped us decipher the menu. She even apologized for the wait time on our burger, which was not long at all IMO. The GM was out on the floor interacting with other guests and was also very friendly and helpful. This Benihana made our night, and I will 100% be coming back to celebrate there again soon.

I took my grandson for their first time and we had an amazing experience with Dom. He made use laugh and feed us some awesome food as well. the kids were asking to come back before we even got finished. we will be back

Eric was a Fabulous cook and entertainer! You will Love his cooking and his jokes! Have fun and bring your appetite!

Service were really good Danny & Dominic were vert nice and friendly and fun he really put a good show. We had a great time. The food was always so good.Glad we went

If you're looking for dinner and a show, look no further than Benihana - and be sure to ask for Chef KC! He was absolutely amazing and brought a whole new level of energy and creativity to the table. I've been to many teppanyaki-style dinners before, but Chef KC introduced food tricks I've never seen before. From the "Flying Dragon" to the "Egg Roll" and even a nostalgic "Pac-Man" routine, he kept us laughing, clapping, and fully entertained. At one point, he sent seasonings flying behind his back with pinpoint accuracy - it was like watching a culinary ninja in action! Each move was flawless, the timing was perfect, and the food? Delicious. Everything was cooked just right and bursting with flavor. Chef KC turned an ordinary dinner into an unforgettable experience. 10/10 - can't wait to come back for more!

What strange experience! Hubby and I decided to finally use the $30 birthday coupon that was going to expire in a couple days. Didn't feel like having teppanyaki so we sat at the bar/dining area to get some sushi. We went around 5PM and there was just one other person sitting at the bar. I actually counted and there were 8 employees including the 3 cooks. It was so very strange to watch 3 employees in particular chit chatting with each other and on their phones the entire time. I've never seen anything like this at other restaurants! Hubby commented apparently the manager doesn't care as he's walked by several times. At the end of our meal, the manager was by our table so against hubby's wishes, I asked him if he was the manager. He replied he was one of them. I told him about his employees on their cell phones and chatting instead of working and he replied that they do use their phones a lot! He then corrected himself and stated the managers do use their phones. I told him I have never seen anything like it and I can't believe they're still in business. He then stated he's only been working here for 2 months and it's definitely the most laid back place he has worked at!! Wow just wow. Now, about the food: we ordered the nigiri assortment $32 which came with 10 pieces of nigiri with miso soup and salad. The nigiri were very small with a lot more rice than fish, and the taste was meh. Salad was your average Asian salad with ginger dressing. The miso soup was lukewarm and the seaweed was not fully cooked. Very disappointing. Spicy tuna roll $12.50 was mediocre and hubby said I can make much better. Chili ponzu yellowtail roll $20 was just ok as well. For the food they offer, the prices are way too high. Overpriced menu, meh food and apathetic employees...definitely don't recommend and this is our last time here. There are so many better options around here.

This place gets worse everytime I come. Quality of the food, temperature of the food and taste. If you are in a group of 3 or less prepare to be ignored and have portions of your food given to larger parties. My meal came with a dessert which I wasn't even offered. I ordered a bottle of Rosé which was warm. I have better hibachi at a food truck lately.

I used to come here at least once a month for over 10 years. However, prices have gone up and quality has gone down. Roaches in waiting area, grease dripping from vents, and they use a third party agency to place to-go orders.

I love the experience of Benihana. Every Christmas I take my gf there for our special dinner. But the last 2 years we've had their "second string" chefs. And this year 12/20/2024 we waited an hour just to get our chef. The waiter forgot our appetizer... the whole evening was less than stellar. When dropping $200 I'd like to get a better experience. Regardless I tipped very well because 90% of the time it's not the chef or server's fault. Not sure l'll gamble on another visit. Disappointed

Had KC cook and was amazing. Frankie was our server and did amazing have had him cook for us before and did great last time as well! Fried rice is the best plate was finished

Danny and Amy were great! Attentive, funny, and entertaining! My daughter loved it and I appreciated that they took care of my shellfish allergy with caution

My experience was 10/10. We had a reservation and only had to wait about 10 min after arriving which was nice. Our waitress Megan was very attentive, she remembered I didn't want dressing on my salad which is always forgotten previous visits. She was friendly and made us feel welcome and checked on us enough. Our chef Dominic made sure to keep us entertained the entire time! He was very funny and our food was delicious. He made sure we were pleased with it, and asked for feedback on how the food tasted. I would def come back all the time if I knew I would be getting both Dominic and Megan cooking and waitressing.

I placed an order online and supposed to be 33 mins. However, they did not place my order and made me wait 30 mins inside. Lied to me saying it was almost ready. The manager did not come over and apologize, nor did he not offer me a refund, and staff was rude. Overall disappointed in this place. Will not be going back. The food looked like it was just thrown in the containers. You pay good money and should not be given this type of service or food.

Actually this was the first time we had been to this restaurant. They have a incredible birthday offer that you can use Monday through Thursdays the month of your birthday. Sign up for the birthday club and they will give you a $30 off coupon. The restaurant was super busy there was a Thursday evening. I can't believe money times the waiters had to sing Happy Birthday during the time we were there. Restaurant is very clean and the staff is friendly. Always exciting and fun to watch the chefs prepare the food and interact with the tables so we had a great time. The food was delicious. A little pricey but you're getting entertainment for the cost of the meal too so it's worth it.

A Night to Remember Thanks to KC at Benihana - Chandler, AZ I don't normally leave long reviews, but our experience at Benihana in Chandler absolutely deserves the spotlight -- and that's all thanks to KC, our chef for the evening. From the moment he stepped up to the grill, the entire table knew we were in for something special. I've been to Benihana many times over the years, but I can confidently say I've never had a chef bring the level of energy, entertainment, and sheer talent that KC brought to the table. Literally. Let's start with his performance -- because that's exactly what it was: a full-blown show. KC doesn't just cook, he performs. From the classic onion volcano to flipping shrimp tails into his hat, everything he did was precise, sharp, and filled with charisma. But what sets him apart is how he goes beyond the basics. He had our entire table laughing, clapping, and genuinely engaged -- even people who came in looking like they had a long day left with huge smiles. His high energy is infectious. KC makes you feel like you're not just at dinner, but part of something fun and unforgettable. He vibes with every guest -- kids, adults, birthday celebrators, first-timers, regulars -- everyone is included. His voice projects across the room in a way that draws other tables to glance over and think, "Dang, I wish we were at that table." Now, let's talk about the food -- because KC can cook. Everything was cooked to perfection: the fried rice was flavorful and fluffy, the steak came out exactly medium rare like I asked (with that perfect sear on the outside), the shrimp were juicy with that little buttery garlic kick, and the hibachi vegetables were somehow both crisp and tender at the same time. It's one thing to cook well under pressure -- it's another to do it while joking, storytelling, entertaining, and managing a hot grill in front of a crowd. KC handles it like a pro. But more than anything, it was his personality that made the night. KC has that rare gift of making everyone feel welcome, like they're the only table in the restaurant, even when the place is packed. He's hilarious without being over-the-top, engaging without being cheesy, and sincerely passionate about what he does. You can feel that he loves being there, and that energy rubs off on everyone around him. The atmosphere he created at our table was electric. Strangers became friends by the end of the night. Laughter was constant. And by the time dessert rolled around, we were all raving not just about the meal -- but about KC. In fact, several people at nearby tables asked for his name just so they could request him next time. To Benihana corporate or management reading this -- KC is the kind of employee that elevates your brand. He doesn't just make food; he makes memories. If you're smart, you'll do whatever it takes to keep him around for the long haul, because he is the kind of chef that turns first-time visitors into loyal customers. If you're thinking of going to Benihana in Chandler, do yourself a favor: ask for KC. It might just be one of the best dining experiences you'll ever have. Chandler, if you read this, this was written by the other college dropout! Good luck in Arizona and hope you're successful in everything that you do!

We recently went to Benihana for my son's 14th birthday- what a great choice!! Chef Alex "Shrimp Shady" was amazing and his jokes did not disappoint. Would highly recommend for that special occasion!!

Pretty solid overall but I'm kind of bummed and i can't see not mention that there is no warning that the fried rice is an extra $8 compared to steamed rice. I thought i was basically getting asked if I want my eggs scrambled or fried ("do you want steamed or fried rice?"). No warning whatsoever that it'd be an extra $8. You get charged $8 which is the same price as ordering a full side of fried rice. If you do that and get the fried rice, you don't get any of the steamed rice that comes with the meal I discovered. Quite a naughty bait and switch they have with the rice. Not sure if this is common knowledge but heads up for any rookies out there.

Service and ambiance were exactly what you paid for. Food on the other hand is very inflated for the quality. But all in all, you paid for the nostalgia. One thing I did enjoy that was different from any Teppanyaki is there is a better taste in the ginger sauce and mushrooms is a nice touch. It's not deserving of the 3 stars it's getting. Overall, it's in line with every other teppan you got and those are all 4 stars. 5 stars if the ingredients are elevated like Angus, Wagyu, Prime.

We had a reservation that we set up earlier in the week and still had to wait 20 min to be seated. Then, it took a VERY along time to get any drinks or the starters. We had to wait for two other people to finish their apps before they gave us the salad and soup. Best part of the night was our chef who was hilarious and very interactive. Dominic was so great and a lot of fun. He made the special occasion very special. Once dinner was over, we waited about another 15 minutes before we were given our check and another 10 to pay. It was so awkward and boring. Oh, my friend ordered the Filet mignon but was given the flank and still had to pay for the filet mignon- watch your bill. Anyway, the food was good and our chef was great. Our waiter and all of the wait time needs to be addressed.

Visited Benihana over holiday break because I was missing hibachi from back home. We arrived at the restaurant right as it opened so there were not a lot of people yet but they were able to get us immediately sat at a hibachi table. We waited about 15 minutes before our chef came after our orders were placed. Our chef was extremely personable and very funny. He made sure to talk to everyone at the table and catered to the needs of helps customers. The ambiance of the restaurant was a little outdated and stale. It didn't feel like a fun hibachi restaurant I was used to. The silverware was slightly dirty and the Sprite tasted like dirty ice. The food was ok not delicious enough to come back again but it wasn't the worst. It just tasted slightly off and not as fresh as I was expecting.

It js a lot quieter than other Teppanyaki restaurants I've been to. Food is great. Many savory and delicious foods. The cooks are very nice and they are easy to respect. It took a bit to get seated and fed, but it was worth the wait.

Danny is super nice and fun!! Made us laugh and enjoy every minute of him cooking for us. First time and really enjoyed the experience. Will come back. Thank you Danny!!

First off I love Benihana. I love the art of food being prepared. I love the sights and sounds of the restaurant . I love the experience Benihana as a whole gives to customers. I have been visiting Benihana restaurants since I was a teenager. My experience at this particular restaurant was not my favorite. Mom and I went for lunch and chose to sit in the lounge. Seth was our server. When we sat down he had two tables in the lounge. Seth's attitude and service should be reconsidered if he's going to work in the service industry. Yikes that guy was horrible. Is he new? Was he having a bad day? Did he not like that he had an additional table on top of being behind the bar? Who knows but what I do know is he was no good. The food was not great. We ordered the lunch specials. Me steak and chicken. Mom shrimp and yakisoba. We were told it came with fried rice and do we want to add chicken. I think we were both thinking we had to get the fried rice and not white rice so we said no to the fried rice with no chicken but in hindsight I'm wondering why I didn't speak up about having white rice. I don't know, the whole experience was weird. When we got our food we didn't have utensils so after he put our plates down we had to sit and wait for him to bring us some while our food sat there and got cold. Also mom asked for soy sauce that never came. I want to say we should have been given water from the get go but maybe we needed to ask for that too. ‍ The fried rice was spicy. I've never had spicy fried rice but I guess the chef in the lounge was heavy on the pepper. That's what we get for eating in the lounge. As far as the ambiance, the table of 3 women next to us seemed pretty chill and even they seemed to be in question of his attitude when he came back and forth to their table. The table behind us, a couple seemed a bit upset with their service and Seth didn't look happy then either. We could barely hear Seth when he did come to the table and I don't remember it being loud in the lounge so he needs to speak up and put a smile on his face and take him out of there. Lunch is not as crazy as dinner service I imagine so maybe he was just having a bad day and that's okay but needless to say it put a bad taste in my mouth and I won't be back to the Chandler Benihana.

Service was slow to refill both alcohol and non alcohol drinks. the place is very dated. The carpet is dirty and frayed. It is not the place to go if you want leave a good impression on out of town guests . The food was not memorable

Maury made food with perfection! Perfect service Just such fun Im stuffed We will definitely be back

What a great way to celebrate my girlfriend's birthday. She has never been so we picked a time when her kids were in school so she could unwind and celebrate her special day! Our chef was fun and entertaining! Food was great and the experience even better. Thanks for a great time, Benihana's!!! Happy eating

I have to preface that the food and our hibachi chef are not the reason for the 1 star review - it was the restaurant and experience! When we walked in for our 5 pm reservation - it was obvious the AC was broken. It was miserably hot. There were several managers running around trying to fix it. When it came time for us to sit down, apparently half the restaurant was okay to sit - since that half of the restaurant had working AC... but the half we were sat in did not. It was the most miserable experience. Not once did one of the three managers stop to ask us how we felt. There were 9 of us, each with our own meal and none of the managers thought to check in with our table while it was obvious we were sweating? Also, our waitress, while super nice, mis-wrote many items for our food. None of us ordered salmon, but she wrote down that we did. She mixed up drinks, never cleared our plates or cups, we'd have to ask numerous times for more water or hand her plates. She apologized for her many delays because she had a table on the other side of the restaurant. This was a birthday dinner for my sister, and we easily spent $400 on our table and there was no discount for the broken AC or even the politeness to move us? It was ridiculous!! I wouldn't recommend this Benihana to anyone!

Chef Maury was so awesome he made our dinner so memorable and it was very good! The newbie with us had an amazing experience and cannot wait to come back with us!

KC from from Hawaii!! Amazing experience. Probably the best yet since coming here throughout the years. Great energy, show, service and food.

Ok, so I'm going to do something I've never done before... I'm going to leave a review while I'm still at the restaurant. So, it's 8:28pm ... we're still waiting for our cook. Our reservation was for 6:30pm. We were seated shortly after 7pm. Ok, I got distracted... it's now 8:38pm and our chef has arrived. The funny part is that they're continuing to seat tables and tables of people. Of course, it helps that people were getting up and leaving because they were tired of waiting. Oh, did I mention it's a Wednesday?!?! Anyway, service was pleasant ... when people showed up. We did get one round of drinks .... While we could. I went to the bar for another drink myself. Here's my advice ... go somewhere else. You're paying for the name. There are PLENTY of other teppanyaki places in Chandler. Seriously. Benihana is done. Stop going. Make them understand that their heyday is over. They take their clientele for granted and there are so many other places that don't. And, just for context ... check my other reviews. I'm super nice!! So, I used the restroom ... dig this picture. Hey! Here's an idea, give a crap! If you think this review is inappropriate, maybe you should check this place out yourself ... and then be your own judge.

Food and service was exceptional! Our server Jazz and our chef Justin made it an incredible experience for the whole family. Thanks!

Third time there in the past 2 weeks because we rediscovered Benihana during AZ Restaurant Week. Did not realize how much we missed it after the Seattle location closed but now that we've moved to Arizona, this our new favorite. While service and food has always been great, our service tonight was phenomenal from Chef Justin and server, Sam. Chef Justin prepared all five meals flawlessly to order and was seasoned perfectly. Sam was very helpful and helping us pack up one of the full meals we had to take to someone in the hospital. We so much appreciate them both. Also love the fact that this location is open for lunch as well. Thank you Chef Justin and Sam!

We had a reservation in the morning for 4 for 8pm. We showed up 20 minutes early to check in and were told that they were 30 minutes behind on reservations. It's a Saturday night and it was busy and we were early so okay, fine. 8:45 rolls around and we still hadn't been seated. We asked the hostess again and she said that there was one group in front of us. Three groups were then called before we just left. I just don't understand why I made a reservation in the first place if we still waited over an hour and people who were walk ups were being sat before us. Even after being told "only one group ahead of you" there were still multiple groups called. The hostess never once smiled, apologized for the wait, or even greeted us when we came in. The bathrooms were disgusting. We over heard multiple other parties with reservations being told there was a 30-45 minute delay while we were waiting. We decided to check online how long the wait said and they were still accepting reservations for 8 and 8:15. Why are you doing that if you cannot keep up with the guests you already have waiting? When it is a minimum of $50 per person, I expect reservations to be honored and the restaurant and bathrooms to be clean. Extremely disappointed with the staff and cleanliness of this location.