Benihana

The atmosphere was given a four due to slight dirt on the ceiling.. Walking into Benihana, we were immediately greeted with such professionalism and warmth—it truly felt like we were in for something special right from the start. We originally planned on ordering from the Power Lunch menu, but the staff let us know that for just $5 more, we could get the full lunch menu and still enjoy the famous hibachi show. Totally worth it! Before the chef even arrived, we were treated to a tasty onion soup, a crisp salad, and a whole lineup of delicious sauces to try. My wife and kids went for the steak lunch, while I ordered the shrimp lunch along with some spicy tuna rolls. Every single dish was cooked perfectly and packed with amazing flavor. Our waitress, Vanessa, was absolutely fantastic. She kept checking in on us, offered multiple drink refills, and made sure we were happy every step of the way. The level of service was just top-notch. One of the biggest highlights was Chef Precious. She came out to introduce herself, put on gloves for cleanliness, and then put on an incredible cooking show right at our table. She was fun, engaging, and super skilled. I really appreciated how she took extra care with our dietary needs—she cooked my meal separately to respect my Presbyterian diet and kept the scallops away from my daughter’s food due to her allergies. Everything tasted fantastic, and the whole experience was fun and memorable for the entire family. Between the great food, the entertaining show, and the excellent service, Benihana definitely deserves five stars. We’ll absolutely be back!

This was our first time at Benihana, and we had an amazing experience! Our server, Monique, provided amazing service. Since it was our first visit, we weren’t sure what to order and felt a bit nervous about the whole experience. Monique was incredibly sweet and attentive, she walked us through the entire menu, explaining everything in detail and helping us through the ordering process. We started to feel bad for not knowing what to choose, but she was so kind and patient with us. I’ve never had such a wonderful experience until now at Benihana! Also the chef!!!! He did an amazing job, my cousins and I loved the entire experience! He made it so fun and entertaining! 🥰 Monique’s & the chef excellent service is the reason we will return.

Miriam And Carlos did an amazing job they made my mom's birthday even more memorable. I couldn't be more grateful on how they treated us!! Thank you Benihana for doing a great job hiring this team.

The atmosphere was fantastic, very clean Cindy was soo nice and attentive, Chef Sara was skilled in every aspect and the food was amazing. Giovanni was also so extremely kind and made sure everything was perfect! This was a great birthday celebration thanks everyone.

Our cook was amazing ( I think his name was Hector with a well groomed handlebar mustache ) and had our son completely enamored with his skills. The food was excellent and beautifully seasoned . Choice of side sauces were extremely well paired for our dishes. The portioned were massive and left us needing a to go box😅 but I’m not complaining at all. Overall a great place to go eat with friends or family 🙏🏻

We came to celebrate a birthday. Stephany was quick with any requests we had. Chef Rene had an abundance of dad jokes! Our food tasted great!

Brianna was the best server we ever had at a Bennihanna. She was tentative, polite and very friendly. Great attitude and a beautiful smile. Thanks Brianna for the wonderful experience. Also Robert our cook, also did an amazing job. I can tell this young man is going places. We rate them both a 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

We took my beautiful mom for her birthday, and I got to say this restaurant rocks. She had a really good time. Our chef Steven was so kool 👌 thank you, Chef Steven, for the awesome experience that we will never forget. God bless you

It was good and Chris helped us and I think overall it was good. the food was good.the ambiance was good .

Fire- come check it out! Good vibes, good food, good people. Overall had a good evening with the family. Nathaniel is your guy.

Went there for lunch today. Food was fine albeit kinda sparse on the plate. It was barely enough to make it a descent value for what we paid. However, Daisy, our server was helpful, efficient, knowledgeable and checked on us each time she walked by. We appreciate service this attentive. Ambiance was okay but the music was loud and sort of obnoxious. If it were not for Daisy, the server, I would have given this restaurant a 2 star rating.

BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY $20 Birthday Month Food Credit for RA Sushi Rewards members RA Sushi is the sushi bar portion of the Downey Benihana Not being a standalone RA Sushi, I called the day prior to ascertain if the Ra Sushi Birthday Month Food Credit was honored here. I was told the affirmative. Arriving the next day, after being seated, it took a good 10-15 minutes before an attendant asked if I've been helped. I showed her the email promo, and she said he had to ask her manager. The manager was across from the sushi bar, and he said they don't accept the promo. I informed him I called yesterday, and told the promo was accepted at the restaurant, and he didn't budge on his position. Wasting time, not to mention my patience with the wait to be helped, the Downey Benihana left me with an unpleasant experience. I do not recommend patronizing this restaurant.

i didn't hate it but i didn't love it ?? this was my first time really having a hibachi experience and i was really underwhelmed. the customer service was great, especially considering i was one of the last reservations for the day. idk... i don't have anything bad to say but nothing good either

This was a pretty cool place and experience. The service was really good. We got Nathaniel as our chef and he was pretty amazing. He really knew how to engage with everyone on the table. I also liked the way he was playful with the employee working behind him. Made us all feel comfortable. The food was pretty good too but the prices were low key a little high. My bf and I shared the Benihana trio and loved it. Definitely feel like we paid more for the experience which makes sense considering that's what it's known for. We also ordered some shrimp sushi that was actually soooo good. Not sure if I'd come back but it's definitely an experience to try at least once

This is our local Benihana and although we have had some issues in the past these last two times were great. When they first opened it was 50/50 on how the service was and the food but as time went on they did get better especially this last time it was our favorite. Jamie was an amazing waitress and she made sure the refills were quick and always checked on us to see if we were good. They need more workers like her. My go to is always the Benihana Trio which comes with the filet mignon, colossal shrimp and chicken breast. It's the best value for me. One advice I would say is to ask for your medium rare if you liked it cooked more medium rare/medium. I noticed if you ask for it medium rare they cook it a little to long. People come here for the show and they seem to have very happy workers and work with the table. If it is lively they feed of it so if you want a really good and funny show make sure to give that good interaction. Overall if they continue to give the great customer service that we received this last time from Jamie we will continue to come and choose this location.

I'm not sure if it's because we didn't have a reservation but when we checked in, they said an hour tops... cool. We got to the grill, we sat there for 2 hours waiting for a cook. okay?! The food was mediocre. Lightly seasoned and there really wasn't any flavor. We had the scallops, steak and lobster. The drinks were amazing. I got the mango lemonade (or was it tea) but it was delicious. The lobster was the only great part about the food. It was soooooo tasty. Everything else, I could've made it better at home.

I've never been out to dinner with my family and been so disgusted! This so called cook arguing with customers. Sarah, I believe her name was . Foul language, so unprofessional. Children at the table and this ruined my birthday dinner.. nobody seems to know what anybody's doing over there. NEVER AGAIN! DO BETTER Benihana. I will be following up tomorrow with a formal complaint .

It's great when you have a group of 8. It's perfect to take up an entire table to yourselves without another party joining. I took my executive bosses here for our holiday dinner and it was interesting. SERVICE - Kinda the star off for this location. When getting there early enough to check-in for my reservation, there was no one manning the front and took a while for them to acknowledge me trying to get someone's attention. And as great as our chef was, it seemed like it was his first or second time doing this out of training because he seemed nervous. That's not docking points off their service, just wanted to let people know it can happen. FOOD - Food was good, despite watching the chef douse EVERYTHING in the same garlic better (from all the proteins, to vegetables, to fried rice). So it may seem they all have the same flavor. AMBIANCE - it really depends on your table and your chef. Ours was okay and we had a long day at work so it took a lot for my bosses to get going. But the table next to us had a super enthusiastic chef that was very engaging, so not sure if that would've livened up our table. I think chefs feed off the energy of their table. I'd come back though!

I wish I could say this was a good experience, but it was honestly one of the worst dining experiences I've had, especially considering we were celebrating a special occasion--my only nephew's birthday with a large party. We had a reservation for 6:30 PM yet the chefs did not even begin cooking until after 8 PM That's over an hour and a half of waiting completely unacceptable for any restaurant, let alone one where you're paying for the full experience of hibachi. To make matters worse, I specifically came excited to try the steak burrito that's being advertised everywhere only to be told I couldn't order it at the hibachi table. The manager advised me to place a to-go order and bring it to the table myself. What kind of solution is that? I followed her instructions and waited another 50 minutes past the quoted ready time for this takeout order. During that time, three different employees asked for my name but gave me no updates. Then, the manager Nick came to check on the order, saw it wasn't done, and just left never returned with a status update or apology. I was so frustrated and upset, I ended up missing dinner with my family entirely and had to leave as I had a flight to catch to Florida. What was supposed to be a joyful evening turned into a complete disaster. I sincerely hope someone from Benihana corporate reads this and reaches out to make this right. The lack of communication, accountability, and basic customer service at this location is astounding. I wouldn't recommend this place to anyone based on this experience.

Celebrated my birthday & Vanessa the manager was fantastic !!!! Nick at the bar was fantastic ! He was very attentive.

Fabulous service and such a fun environment. Chef Sara made our dinner a great dining experience. Our food was so good and entertaining. I liked that we didn't have to wait for our fried rice because that's my favorite. Our server was awesome too, she was attentive and always there when we needed something. Will definitely be back. Thanks for a great night!

They have a very nice happy hour. The bar is very loud, and very cold. It seemed like there was something off because there was a very loud noise like an alarm. Other guests actually complaint and didn't eat their dinner because of this. I really liked the food the service was ok.

Chef Precious, What can I say, nothing short of amazing. Thank you for going above and beyond you are truly one of kind! keep being yourself! 10/10 onto the more depressing review, never got my salad, , our ice cream was never brought out, we had to ask for it as we were closing out. and at the beginning of the meal we were asked if we celebrated anything, it was my mothers birthday, why ask if y'all weren't even gonna sing happy birthday. CHEF PRECIOUS is the only reason this post is getting 5 stars

I'm sadden to even make this review. What happened to this restaurant? My family and I would normally go during the weekend for their lunch special. That lunch special is gone now. It was the best choice they had during the weekends. When we went it wasn't even packed like normal. Normally it's crazy packed like lines out the door know where to sit. But Sunday when we went no one was there. I'm not even being dramatic. There was about a few cars parked and empty inside. And that's when it hit me that something happened. YUP! No more lunch. New management, new menu, vibes are off. They should have just left it the way it was. They had business and tons of it. Staff is what brought us back and they're all gone.

If I could give this place a zero I would. We had a reservation at 7pm. We did not get seated until almost 9pm. We kept asking the host how long it would take but they kept saying "There's one table ahead of you." Never did they mentioned that it would take this long. We never got an apology for the wait.

Got the response from Benihana and I was told to reach out. I did what was asked and big surprise, got no response. We really used to loke Brnihana, but I don't think we will ever return. Horrible service, no interest by their manager and no response from corporate is a pretty crappie mix. Don't be fooled, they don't care and won't change. LATERS!

Thank you Benihana for such an incredible experience. Always love coming here to celebrate birthdays. Had the most amazing time with our server Vanessa. We had reservations for 11am (seriously the best time to come is when they first open). It's not as busy and you get seated right away. The other great part about coming when they open is they have lunch specials making the experience affordable. The ambiance here is always warm, friendly, and inviting. Food is always fresh, on point, and I look forward to my next visit!

Went for lunch on Sunday. It was not too crowded . Staff was friendly and welcoming. Our chef was great and food was delicious.

Went on May 9,2025 for a birthday dinner! 10/10 experience from the great service from our waiter who I believe was named nick to our delicious food cooked and served by chef precious!! Had a great time and would come again. Lots of food even took leftovers home!!! Shout out to chef precious she was the bestttttt

Had some time to burn before a movie so my fiancée and I stopped by! The greeter was kind and told us it would be a 20 minute wait, but it was only 5! Hibachi was GREAT! Our chef was amazing and I regret not remembering his name because he was very patient with everybody's needs at the table! Portions were perfect and filled us up right before the movie nearby! Thank you Benihana!

I've been to Benihana for over 30 years. Different states. Many locations. Carlos Z exemplifies what a Benihana chef should be. Super kind, funny, thoughtful and he made delicious food! One person can make such a difference. Working in leadership myself, I value people that go above and beyond and this chef....should be acknowledged. Thank you!

Omg!!! We had diamond as our sever before our chef come out. She took our drink order asked us if we were celebrating which we WERE. (My mom's birthday) and she was the best at taking care of us and explaining the menu. Just here to give her, her flowers. Thank you diamond

I made a reservation for me and my son today. We arrived about five minutes late, but everything was OK according to the nice host. We got put on the waiting section. I did put on the comments that we were celebrating my birthday, but nobody recognized it at the front. We did get sat in about 15 minutes. After we got sat , there was an awkward weight for about 15 minutes until somebody came and asked us for drinks, but never recognized. It was my birthday. Finally leave the Chef showed up and was very kind to my six-year-old son. Very uplifting attitude. He might need a little bit of practice on his tricks cause most of them didn't work for him, but I'll give you all the love in the world for his effort, my son enjoyed even the misfires you made him laugh. I was told by the host that if I signed up for some program, I would get a free appetizer which was completely false. I got charged for the appetizer. The bill was dropped off and dessert was never brought. My Son asked me for again to get dessert for something special for my birthday. I did tell him we were supposed to get something, I got up to go to the restroom and apparently my six-year-old went around telling everybody it was my birthday, but I think he miscommunicated and everybody thought it was his birthday, but it was fine. Finally the girl that brought our drinks said we had free dessert. I had already brought the check and tried to charge us, which seems kind of funny because I thought dessert came before the bill. We come regularly here, me and my son. He is six years old. I got full custody of him when he was two and has been his favorite place to eat, but sometimes this place disappoints me. Maybe I should find another location. The ambience was very cold. There were employees with half uniforms employee sitting on the side the host you could hear laughing, but maybe it's because it was a Monday. I'll take it that way.

Food was 10/10 Service was phenomenal And the ambiance is always there Shout out to Kevin and Diamond they took such good care of me on a busy Saturday night! I will definitely be back again and again

Disappointing visit. This review isn't for Nathaniel, the chef. He was good. Everything went downhill after he was done. You are pretty much forgotten after the chef was done. Couldn't get our ice cream, couldn't get the check, service was non existent. At the beginning of our visit, the manager gives us a sales pitch to sign up for friends with benefits to save all this money and also to sign up for Chefs table. I signed up for both and nobody in there would take my phone number or membership number after to get credit for the $400 dinner. I've spent years as a big fan of Benihana. We will not go back. I'll drive a little farther and go to Shogun. I couldn't figure out the bad service. The place was practically empty.

CHEF QUAIL ALL DAY Give the man a raise asap! First time at Benihana and we are happy to have had an amazing cook and dining experience

it's a lengthy process but the food is so good. Absolutely love that fried rice and our server Miriam was amazing!!!! Highly recommend

I had a reservation for 4pm. Came in at 3:30 to check in, however , many people were leaving the restaurant because they had been waiting past their reservation time. I asked the host if they were running behind, and the host said they were running behind about 2 hours. Why bother with reservations? Some major changes need to be made with booking system, unfortunately, on Mother's Day, it will be hard to find another place without prior reservation. Had I know, I wouldn't have wasted my time coming here. Unfortunate for so many people thinking they will be dining here on Mother's Day only to be met with disappointment.

Nathaniel and Ricky tan are the best chefs Nathaniel does good on the show and Ricky does good cooking Service was amazing I was able to throw egg shells at my chef and the other I was entertaining by his technique Cool. Vibes

Had a great experience at the Downey location. Denisse was great. Our chef made our food so delicious. Would come back.

This is the worst location ever! The staff is terrible. The hostess staff is not welcoming, or inviting. They're rude and too busy looking in mirrors and on their phones to host guests. The servers seemed extremely over worked, overwhelmed, exhausted, and flat out annoyed. I made a reservation for a party of 2 @8pm. My son and I drove 45 minutes to this location. Upon arrival, 30 minutes early, I checked in, and waited on the patio. Around 8:15 I approached the hostess stand asking for my reservation status. Waiting until almost 9pm, my son was tired AND HUNGRY! So I decided to order our food "to go" instead. I was instructed to order in the back at the "sushi bar". I ordered, paid. And waited. And waited. And waited. It was now almost 10:15 (I had been there since 7:30). After waiting soooooooo long, my kid was in the car sleep. I was LIVID! Finally, I canceled my order. Crazy I waited that long I know. After notifying the cashier I wanted a refund, the young man stated I would receive the refund to my card in a few days. I said okay, and asked for a receipt. The manager on duty gave me a printed copy of a receipt that noted "comp". The following week I hadn't received my refund. I spoke with someone who said they would pass my info along and someone would get back to me. After 2 weeks I called back, spoke with a representative from the call center, who assured me someone would get back to me. The same day , I went back to the restaurant, I spoke with the previously mentioned manager, who remembered me, yet, claimed he had no record in his system that reflected me paying for my food at all. He gave me a print out of the same original "comp" receipt I already had. Today , 2 days later, I'm back on hold with the call center, and I'm being told someone will get back to me again. After refusing to disconnect the call, the representative tells me that I was refunded and I need to speak to my bank. Absolutely unacceptable!!!!!!! Where is my money Benihana ?!

One of the worst dining experiences. We were sat in the lobby area. People consistently walked behind our table since this was the only walkway from the bar to the main dining area. The chef even had to warn people as they walked behind the hot grill. The other people that sat with us were also upset as our rolling teppanyaki table is sitting in the area that is usually the lobby. Meanwhile, the main dining room had so many empty tables. The waitress was so rude and didn't understand how to explain how the coupons worked. She was inattentive. The chef was a little creepy and kept calling me "momma." So weird. I was talking to my husband when he first arrived and then he made a comment about me ignoring him. If I said something to my husband during the cooking portion, the chef would ask what's wrong? But in a strange tone. The manager was helpful but he became very busy at the end. Once the chef left, the waitress did not return and the manager was trying to juggle several tables. We had a lengthy wait for boxes, check and for someone to get the payment method. This used to be my favorite location and now I likely won't return. The service just keeps getting worse.

The crispy part of the fried rice is my favorite!! The chef was graciously giving me all those golden delicious crisps! Our server, Heidi was the sweetest. She was attentive, helpful, and offered suggestions. She didn't mind my 1,000 questions either! I love a server who loves to serve This location is very high quality in my opinion. I will definitely be returning for the service & yummy crispy rice!

This place doesn't miss!!! Yesterday I took my wife and her sisters here because they never been and we saw our favorite waitress from last time Diamond and she of course remembered us and said she would try to get our table however we were already assigned to Heidi! And I found out Heidi trained Diamond so Heidi was awesome!!! This review is really about our chef KeiLonnie aka Soula Boy!!! lol!!! KeiLonnie was awesome!! Me n my wife have been here over a handful of times and same old routine on the grill but KeiLonnie made it sooooo much better and funnier!! We really enjoyed laughing along with the sisters for their first time and it was a great time!!! Thank you KeiLonnie and Heidi!!

This was my first visit since my gluten sensitivity began. We took our son for his 29th birthday. Gluten free was NO PROBLEM. I was relieved. They had Kikomann gluten free soy sauce. She served me first then made everything regular for the rest of the guests. Steak was tender. Food was on par. Service was great. They sang to my son and made him a fruit bowl from the bar garnishes. He's lactose intolerant. It was cute! Place looked really clean. I have no complaints and we will be back! If Benihana is too pricey for you, go for lunch! They offer the lunch menu 7 days a week.

The food was amazing, the cook was like ninja. My family and I enjoyed the show I mean this cook was great. I would've have give this place 5 stars other than they forgot my son's food and he ended up taking it to go.

Ok maybe me being hardheaded and keep coming back finally did the job but by far this was my best and when I say my best experience here I mean its the first time I had great service here " Oscar " was about to sit us and I had asked for inside seats so he took care of us and sat us in the good tables. Not the movable ones at the entrance . The waitress also made sure she kept checking up on us for drinks finally for once we got good service at this location let's see how it goes next time .

I really must applaud Raquel on a job well done! She immediately greated us as we came in the door and got us seated right away. Her help with the menu was wonderful and our meal we very enjoyable. We are looking forward to returning again very soon!

The food was horrible! My food came out room temperature and did not look appetizing while others food came covered and steaming from the freshness. Totally disappointed and will continue going to the Torrance location! Never again! Not to mention, the shrimp appetizer came last! My onion soup had no mushrooms and oil at the top floating.

Absolutely horrible reservation system. We reserved for a specific time to avoid unnecessary wait times on Father's Day and when we checked in they told us even though we had a reservation, there would still be a 45 minute to hour lunch. it had happened last time we came too, but tried again to give them a shot, we're definitely never coming back again.

The service was great, our waiter was Ricardo... The chef created a fun experience/ambiance, and overall his food was as amazing as!!

Chef Maria is the perfect balance of fun, entertaining, and efficient!! Great service!

Horrible experience, will never come here again. I made reservations for 6:30. when I arrived to check in at 6:30 exactly, they told me it would be an hour wait. My family came in to ask at 8pm what was going on and they said they were barely calling in all reservations from 6:30 and that It would take 15 more minutes. Not until 8:18 I received a message that my table was ready. me and my family walk in only for them to tell me to wait a few more minutes. what's the point of reservations if I won't be attended until two hours later and being told my table is still not ready After confirmation?

I came in earlier today and it's been a while since I have eaten here! Still exactly the same! Service is always great! The manager, Kevin I believe is his name is always welcoming. Also, the food always satisfies me and I always get the same thing.

Our chef Sara was, pardon my French but fucken amazing!! She made the experience beyond fun and more!. She was a sweet heart! Sara your shot is ready!! lol she made our anniversary that much more exciting!

Came to eat with my daughters for lunch our waitress Raquel was amazing, great service Food was delicious

You will always have a good time going to Benihana but especially when you go on your birthday and can use the $30 certificate. We came in on 9-10-24 and it was fun. We ordered our personal favorite meal which is the Splash N Meadow and it never disappoints. The chef's do such a good thing of preparing the steak and everything that goes with it. Our server was Dani and she was professional, nice and took care of us for the entire evening. The chef always provide great entertainment and you just have a good time.