Young Joe
Google
I decided to try Benihana in Las Vegas after receiving a $30 birthday certificate, and the entire experience was a disaster. The host initially suggested the $39 tasting menu and told us we could use the birthday certificate if we sat in the bar or lounge area instead of at the hibachi grill. However, once our server finally arrived—more than 10 minutes later in an almost empty restaurant—he informed us we actually could not use the certificate on the tasting menu. That completely contradicted what the host had told us. We ended up in the lounge thinking we would order the tasting menu, but instead had to switch to the regular menu—losing out on the hibachi experience altogether.
When the server did show up, he was immediately rambunctious and invasive—his first words to my partner were, “What’s wrong with you? Under the weather? Want a Red Bull?” And this was at 5:30 PM! After disappearing for another 15 minutes, I had to involve someone who appeared to be a manager just to track him down again. We eventually ordered Seafood Diablo ($46), a single lobster tail ($28), and a Mango Colada ($11). Despite the place being nearly empty, our food took forever to arrive. The dining area was freezing, the seats were uncomfortable, and I ended up standing just to wait for our order.
The server never cleared our table after we finished our soup and salad; I had to stack the empty bowls myself and move them aside. When the dishes finally came, the food was extremely salty and oily, and the udon was overcooked. Our supposed “5-course meal” only included soup, salad, and a main dish—nothing else was served. We couldn’t even get water refills without going to the bar ourselves.
Worse yet, I noticed the cook spraying some kind of substance onto the fan directly above the grill, which could have easily drifted down onto our food. And to top it all off, everything was outrageously overpriced compared to its quality. Spending $46 on an overly salty dish, $28 for a single (tiny) lobster tail, and $11 for a so-so drink is downright ridiculous when the food and service are this poor.
Overall, my birthday dinner was ruined by poor communication, inattentive service, and subpar, overpriced food. I definitely won’t be returning, and I can’t recommend Benihana to anyone looking for a pleasant or reliable dining experience.