Chloe L.
Yelp
I visited Benihana in Japantown on Saturday, November 8th, 2024, for SF Restaurant Week, drawn in by the special $45 pre-fixed menu I'd booked on OpenTable for 6:15 pm. Nowhere on OpenTable or Benihana's location page did it state that this offer was only available Monday through Thursday. It was only after asking the hostess if I could see the Restaurant Week menu that I was informed, with little explanation, that they weren't offering it that night. This was incredibly disappointing, as the Restaurant Week deal was my main reason for choosing Benihana, especially for celebrating an anniversary.
Adding to the frustration, the hostess was extremely rude and dismissive, responding with attitude when I asked where it specified that the deal was restricted to certain days. She simply shrugged and brushed me off, offering no apology or assistance.
Despite our disappointment, we decided to stay and go with their $39 per person lounge menu, since we'd already paid for parking and were hungry. However, we were kept waiting about 20 minutes just to be seated. Once seated, it took another 15 minutes for the server to take our order, despite us letting them know we were ready. I understand it was a busy night and our server was prompt in delivering our food post - order. Our server was the only one providing service in our area so I do appreciate him doing his best.
As a proud San Franciscan who has visited this Japantown Benihana many times over the years, I am deeply disappointed by the decline in service and communication. This experience shows a clear lapse in customer care and communication that doesn't live up to the expectations one would have for an established restaurant in such a vibrant part of the city. I will say that their steak was still good, but was not a fan of their soup, salad, or spicy tuna roll appetizer.