Olga K.
Yelp
Careful: OWNER HARASSING CUSTOMER and Demanding tips for a pick-up order.
Have been a customer for a long time, stopped for a little while due to rude staff, but then returned. For about two years my husband and I would order from this place couple of times a week. The tab would come to good 20 bucks almost every time. For a corner coffee shop with prices of 4-5 bucks an item, 20 is a good check twice a week at least. So that's about 100 a month, 1200 a year.
Many times, the staff would mess up our orders. I cannot tell you how many times. On top of it, poor customer service; we come every week, they act like they still don't know us. They burn bagels, put wrong cream cheese, forget splenda in coffee every time.
The owner never says hello.
Here is where it gets more interesting: we called the shop to find out why they put wrong cream cheese. In response my husband receives a PERSONAL message from the owner. She confronted my husband via personal message that she "cannot do anything about [his] personal preference" when again our order was messed up.
She then literally schooled my husband over a plastic cup for dog water that they gave us. She stated that it was a curtesy to give our dog a water on a 90 degree day. Mind you, the business either has a dirty empty dog bowl with water outside or none at all. We forgot to take the cup with us.
So the owner confronted my husband in the message stating we "littered" and that "trash belongs in a trash can, [insert name]".
The owner did not stop there!! She CONTINUED to harass my husband over personal messages stating that he "needs to adjust his expectations and BEHAVIOR as a customer or take his business elsewhere".
She said she is "exhausted by [his] unrealistic expectations as a customer".
Word for word! There are messages to prove it.
Exhausted by what? Us asking why the order is wrong? We're easy customers, we come, pick up & leave. Many times when orders were wrong, we didn't even bring it up.
So basically--if you still choose to go there, HAVE YOUR EXPECTATIONS VERY LOW!
I have given this ungrateful disrespectful business owner a lot of my money over the years. Frankly, ONLY because it is next door to me. But today was a grand finale.
To add, the place has a very dirty cheap interior with dust all over the place.
I have never in my life seen a business owner harass a customer! Not in US nor in many other countries I have lived/been!