Deja S.
Google
Literally one of the worst experiences I've had at sit down place. We just left a bit ago, went there for my 30th birthday, which i thought would be happier experiences. You can look at my past reviews. Rarely do I give less then 3 stars but this place tonight at least was abysmal. We made sure to make reservations because we came on valentines(also made reservations)and they were packed. Unlike Valentine's day, even though we made reservations this time we were seated promptly once the hostess/waitress showed up. That was the end of any promptness of the meal. The waitress did inform us she was one of the only servers (though I saw another 2 waiters and 1 waitress. But I guess she wanted to set our expectations low...They have maybe a 1/3 of the amount on Valentines day but we spent double the amount of time there.
We ordered 2 drinks, the trio chips appetizer, and 2 entrées (considering how much time it took for us to get those, I ordered the dessert to go which was good because there was about 15 mins to closing about the time we finished our entrées) The drinks weren't very good. We ordered a blackberry margaritas and a poloma( my usual) but they were both sour which is weird for those drinks, We weren't asked what to rim it with..... and so they weren't rimmed...
My bf told me to stay positive so I didn't complain, hoping it would get better. It in fact did not. From the drinks and appetizer to the meal was maybe 40 mins,( for reference this is 55 mins into us being there... so far) in that time both the table in front and behind us had gotten their meals and we had actually seen the previous patrons from both tables leaving, which was about 15 mins after us ordering drinks. So they seemingly had time to bus tables, clean tables, seat new patrons, and start taking orders from those tables but we have barely gotten our appetizer and drinks. The table to the left of us(not one of the 2 tables) was complaining about, when their food was coming out, while we were on our 2nd bowl of chips (still waiting for our entrée). We ate a bit of our meal but had filled up on water, the drinks and appetizer (I was ravenous, and we were still waiting and waiting and waiting) for the meal, as we didn't get our actual entrées until nearly an hour after being seated(about 55mins). Our reservations were a 6:30 and we a left little before 8 (mostly because we'd already ordered and I had wanted to enjoy my birthday dinner).
I have an extreme love for dessert but even I wasn't waiting to eat that so I asked for it to go. They made sure to bring us the boxes and check very quickly though.... (I honestly still consider a tip as part of the service, so in this case I normally would have tipped 15% for the service I received, but as it was a birthday meal my bf paid, but understand it part of people's livelihood,[it shouldn't be and shouldn't be on the partons to give the wait staff on a livable wage, it should be one the owners...but let me get off my soapbox] (12-25% depending on the service ( terrible to extraordinary)).
As it was a birthday meal with just me and my bf I definitely dont think it should have took so long. Both the groups who came after us had at least 3 in their parties. We did order drinks and an appetizer, but I think most people do at restaurant and why should you be penilized for spending MORE money at an establishment? I'm overall disappointed considering how great the service was prior.
!!!EDIT!!!
I contacted them through the email they sent, over 2 weeks ago and they NEVER respoded. I added the email I snent to the pictures as you can see I sent this on 11/05, and there was no response. Which was just add insult to injury.