Javier T.
Yelp
Before arriving to Benny's Cafe I was excited, I had never been here but I know some family members that always come here. I read some of the reviews and was very much looking forward to enjoying the friendly staff everyone seems to love.
My party was a group of 8 people and we had called ahead of time to make a reservation for noon. We were all there at noon and quickly enough we were asked what we'd like to drink. In my party there were a few special drinks and a few sodas. After a few minutes all the specialty drinks arrived but there was no trace of our sodas. You'd think a Mountain Dew would be fairly easy to get. I did not get my drink until about 12:30. The waitress however didnt' ask us what we'd like to order to eat yet. We figured she wasn't ready yet and would come right back.
We did not see our Waitress until about 1PM. At which point I was already fairly upset. If they didn't want to take care of us, they should have just told us, we could have found some other place to go to. It simply shouldn't take 1 hour for someone to take our order. The place wasn't even busy, most tables were empty.
At around 1:10 I did get the soup that would go with my food. I was happy to see that the food was at least coming out faster. The bread for the soup however was not a good experience. Felt like bread that had been made a few days ago. The soup itself, lots of flavor but too much salt. I love salt, a lot, so I did drink the cup but even I thought it was a bit too much.
Some of the people in my table had salads, some got the wrong dressing, not going to complain about that because it's a simple error, easy to fix. One member did feel like the salad was too wet, adding the dressing looked like dressing soup.
By 1:30 I was starting to get upset again because we had not seen our waitress. We could see her working the front of the house but she would never come over to check on us and we had not seen our food yet. However, soon enough the food did finally arrive.
Personally I went with the Chicken Alfredo. If I was to rate their Chicken Alfredo alone, I would say they get a 2.5 out of 5. It was nothing special, certainly not the worst I've had, but not a whole lot of flavor to it. I asked for Parm cheese to see if that would help but the parm didn't really add any flavor to it.
By 2PM we had all been waiting for a while again without having our waitress come over to check on us. Some of us had been ready for dessert. The place at this point had been the emptiest I had seen it during our visit. I decided it was time to ask the manager what was going on.
I went to speak with the manager and explained how we had been there since 12PM and it was now 2PM, we had been waiting a lot without anyone checking on us. He apologized and simply said that they were short staffed. You'd think if they are short staffed they'd try to focus more on the table with the most paying customers. He did promise to send our waitress over.
By 2:15 we were finally done with our desserts and ready to go. I'm not sure if the is the type of place where you have to go up front to get your check but we decided we would just go up front because we were not about to wait for it.
The waitress herself, she was very nice WHEN we would talk to her, but she was just missing, a LOT.
The manager, I was not too impressed with his response, he seemed to think that just saying "we're short staffed" should fix the problem. I wasn't trying to get anything for free here, but just seemed like he didn't really think that the fact that we had been here for 2 hours was that big a deal.
The food was pretty bleh, not bad, not good, just ok.