Ben's Cookies

Just visited Ben’s Cookies and had a disappointing experience. I asked for a box of white chocolate cookies and was told they were out but would be ready in 10 minutes. I said that was fine and waited. After 10 minutes, I asked for an update and was told they still needed more time to cool down. After waiting around 15 minutes in total, I asked again and was abruptly told “another 5 minutes,” in a tone that made it seem like I was inconveniencing them rather than simply checking as advised. If I had been told from the start that it would take 20 minutes, I wouldn’t have waited. The issue wasn’t just the delay — it was the inaccurate timing and the dismissive attitude. Very disappointing experience.

Staff are great but the quality in bens cookies (all branches) have gone downhill over the years. Way too much sugar in them now as well and the prices are ridiculous. Not coming back until I see respectable pricing for cookies.

Horrible cookies. Peanuts has no peanuts in it, not even the flavour of peanuts. Im too scared to even try the others but i just spend 10£ on these. Its only sweet with a hind of artificial chocolate taste. I have only ever had good cookies in london in a shop "after-school cookie club" all others including Ben's are really bad, sorry

My favourite cookie shop in England. They have the best freshly baked cookies with good quality. No matter which branch I visit, the cookies all taste the same. They maintain really good quality. I dare the say it’s the best soft cookies you can have in the UK. It’s hard to resist it whenever I walk by. Highly recommend!

Wanted to try for ages and we were not disappointed! I had the praline and my fiancé had the white chocolate and cranberry. Delicious cookies, quick and friendly service and reasonably priced.

Love Ben’s Cookies and miss having one near me. Especially enjoyed the caramelized crunch…wish I’d gotten a few more! Coconut was also delicious as well as the traditional chocolate chip cookies.

Their cookies are amazing and the customer service is always great. 😊

Best cookies in London it's a must ✌️ Best cookies 🍪 in London must try if you come to visit 🍪. The double chocolate chip cookies are a favourite with everybody. I just love their cookies!!! They're just so delicious and tasty and just great!!!! It is impossible not to like them!

Decent cookies.. got the peanut butter milk chocolate and the dark chocolate chip. Service was very fast and friendly at this location.

Super moist and fluffy cookies! Fast service ! They also have other coffee beverages.

It's a World-famous cookies , there cookies are Freshly baked on the day . You can figure it out when you try it .. My favorite cookies are white chocolate chips & white chocolate with raspberry and Oats... I really love this shop ... Because it's the second shop which serve customer quickly .Staff are friendly & lovely .. 100% excellent Note : if Bens cookies stays at USA and Uk it well be one of the unique cookies + we'll have costumer From all the world ... Because I can see the different btw before and know ... Before when I enter it was really crowded ... Today not that much

Making cookies is a fairly simple recipe that everyone can realize very quickly and easily at home. But when you are out for a shopping moment, it's hard to start making your own favorite biscuits... In that case, Ben's Cookies is a fair solution! A bunch of tantalizing flavors and cookies of a very nice size that are absolutely delicious! This is what awaits you here! Trust Ben!

I love me some Ben's Cookies!!! Typically I'm not a fan of cookie stores... like Mrs. Field's or Millie's. However, there is something about the cookies at Ben's Cookies that make them look and taste like they are homemade. We actually stumbled across this location by accident as we had parked the car and were headed for the tube station. As we were walking through the mall, Mr. Snarky asked about grabing a snack before we headed off to meet up with friends. I had suggested a couple of things and then for some reason I said, "Do we have time to go to Covent Garden and get some cookies?" The Covent Garden location is the one I am the most familiar with and don't really know where the other locations are in London. As we turned the corner, there was the sign. I did shout, "Ben's Cookies! Unbelieveable!" It was definitely meant to be. So we stopped in... and by stopped in, we joined the queue because like every Ben's Cookies location, it is the tiniest shop in the world and only one person can really fit inside. They had lots of all of the flavors, so I had a look, but in the end went with the Milk Chocolate Chunk. Had we been ordering more than one each, I would have gone for a Dark Chocolate Chunk as well. They weren't warm, but the great thing about these cookies is how soft and chewy they stay, but if you can ever get a warm one, they are heavenly! I also like their Peanut Butter Cookies... not many places where you can get those! It is conveniently located just a short walk from Shepherd's Bush. They do hot drinks as well as having a cooler with cold drinks. Of course, you can buy one cookie, or your can upgrade to boxes and tins where you buy 5 and get one free. Really, there aren't many franchise's I have thought, "I think I'd like to invest and open one near me", but their website says they are not looking to add any new locations, so I guess this will just have to be a treat for when I'm down south!

These cookies are delicious and to die for! Definitely going to bring some back to the states. Nothing compares to this except for Levain Bakery but Ben's is more perfect in size, because sometimes you're just to selfish to share! I'm a big fan of ginger, so if you want a cookie that packs a punch, Ginger is the way to go. I'm not big on chocolate, but I loved the oatmeal raisin and the white choco cranberry one. Every time I go back to London, I'm stopping by here for my sweet tooth cravings.

I love cookies and I couldn't have found a better place to buy some . Warm and absolutely amazing . I took the mix chocolate and the coconut ones , lovely !