Grace S.
Yelp
AVOID! SAVE YOUR MONEY FOR ELSEWHERE! Here, we introduce the worst ramen I have ever tasted in my 23 years of life, followed by the POOREST customer service I've ever experienced! I would give it 0 stars if I could.
After being seated, the waitress poured our waters and accidentally spilled water on my phone. Not a lot but not a little either. She showed no apology. Instead, waiter hovering over her picked up my phone, looked at it, handed the wet phone back to me and said, "oh it's okay, it's waterproof". They both laughed off and went on their way. Ummmmmm... no sweetie... I actually JUST got my phone repaired for £320 this week because it DIED FROM WATER DAMAGE, but okay nbd. But whatever, I brushed it off, hoping the food would at least be worth it.
However, I felt skeptical and humored when reading the menu since it was trying to disguise other Asian dishes, such as dim sum (Chinese) or mi xao gion (Viet), as Japanese. They actually called mi xao gion a "crispy ramen". Hahaha. That's not a good sign.
I ordered the Tonkotsu Ramen and the Tuna Tataki, two dishes that I typically love. My friends ordered the Sashimi Salad, and the Unagi Don.
My tonkotsu ramen was SOOOOO disappointing. The seaweed tasted old and stale. The soup was completely bland and had an underlying taste of sink water. It also had a whole bunch of sesame seeds just floating around in it. It just seemed like a cheap trick to add more flavor. The actual tonkotsu part truly angered me the most. The meat was extremely tough, dry, chewy and over salted, which is the COMPLETE opposite of what that meat is supposed be. I don't understand how they could mess that part up so badly. The only thing that was OK were the noodles.
The tuna tataki. Man, I was depending on that one since the ramen was so bad, and I was keeping my mouth shut to avoid complaining to my friends. Haha, but they served me spoiled fish. When the dish arrived at the table, I noticed the coloring was duller and a bit darker than the ones I normally eat. It was also drenched in a thick unknown sauce, which is a sketchy technique that I have only witnessed at cheap AYCE or buffet sushi restaurants in order to hide potentially bad fish. Usually, tuna tataki is served with a simple pool of light ponzu on the plate. I tried it anyways. It was sour and close to inedible. My stomach started to feel uneasy from a single taste. Astonished, I asked my friends if they could also inspect it and check if what I was feeling was correct. My friend next to me verified that the fish smelled 'off', and we informed our waiter. They reluctantly took back the plate, BUT in a matter of 5 minutes, someone who appeared to be the manager came by our table to tell us that he tried it and that the fish wasn't spoiled. He said that the weird taste and smell could be the garlic and sauce??? What????? (Ok guys, What did I tell you about that sauce technique that cheap sushi restaurants use?? And of course, nothing is their fault. What can you expect from the same establishment that just spilled water on my phone and told me that it's ok?) We stared at him in disbelief and reminded him that we have already smelled and tried it. We did not want it back and asked if he could just take it off the bill.
Side note: Also, I just realized. There was a heat wave today, and I made the most amateur mistake of ordering sushi on a hot day. The odds of receiving bad fish were already higher, and here they were, trying to argue that the fish was fresh when it clearly wasn't.
I was able to try the Unagi Don, and I could tell you that even there, the marinade was strange and non-traditional, not in a good way. My friend also did not enjoy his dish.
This is where the drama gets real. When it was time for us to pay for our food, we asked for the discretionary service charge to be removed because we were unhappy with the service that was provided. Our waitress begins to throw a fit and started yelling that the fee was MANDATORY and by law. Since when? She said it was mandatory because we were simply being served. I guess regardless of how absolute trash the service was? My friends knew that it was optional by law and argued their point.
As we were leaving, our waitress was standing by the entrance, yelling "BYEEEEEEEEE! NEVER WANNA SEE YOU AGAIN. BYYYEEEEEE. NEXT TIME YOU WANNA GO OUT TO EAT, GO TO THE SUPERMARKET WHERE THERE ISN'T A SERVICE CHARGE!!! NEVER COME HERE AGAIN~~" repeatedly until we fully exited.
Oh, trust me little lady. I definitely won't be back because I'd be eating at a better and actually authentic Japanese restaurant.
By the way, I wish I got their names, but the characters mentioned in this review include: the waitress, middle-aged asian lady in kimono type of attire with short light brown hair (Watch out for her lmao), the waiter, balding black haired middle-aged asian man, and the manager/other waiter, young asian man with glasses with short-medium length black hair.