Atiteca S.
Yelp
I had the displeasure of speaking to the manager, a very unfriendly person, today.
His name is apparently James Moore. He is extremely disrespectful.
I went in to pay a fee for lost book. I said "Hi, are you new here?" He looked at me stonily and said "NO" in the most unfriendly way. I said, "Oh how long have you been here?" "3 years", again, in a dead cold, surly tone of voice. "Oh, i never saw you before" i said, continuing to try to be friendly. It was a waste of time. He gave me a nasty look. "What do you need?" he says, in the same deadpan voice. "I came to pay for a lost book". I gave him my card.
He ran in and said "You owe $39.80". "Why so much? It was a paperback". "You have a restocking fee and $5.00 in late charges. You also owe for an old charge". "But i already came in about 3 weeks ago and reported this book lost. They shouldn't be charging past that first dollar." "No, you did not report it lost", he says. "There is no record of that." "Yes i most certainly did. The person i spoke to did not do his job." "Who did you speak to?"
I had a hard time remembering, with all the things going on in life. This is certainly not the most important. "I can't recall right now but it was about 3 weeks ago." "Well, you just say you did that, but you can't even tell me the name of who you spoke to or anything." I did not appreciate him giving me this insinuation of dishonesty. "Look i think it was the young white guy with longish hair." At this point, he was getting really grouchy and downright RUDE with me, his tone aggressive and mean. "I know him and everyone who works here, including him, and they ALL do their job. He would have made this note on the computer. I know he would have done it.""
His voice was harsh and angry. To be honest, the guy was unfriendly right from the get-
go, and he got worse the longer we spoke. His attitude was downright NASTY.
I said, "So you are calling me a liar?" He then basically reiterated what he said about everyone doing their job. I don't know if everyone does his job there or not. All i know is that i definitely DID go there to report the book lost. I thought that would stop the charge. NO, it did not. They kept on charging and charging.
I told him that i had gone there, reported the book lost and was about to say something, but he cut me off. He went on in the most belligerent manner i ' ve ever seen in the library. Most of the library staff is nice and helpful.
This is unusual.
I tried to say the sentence once more, but again, he cut me off. "You're wasting my time right now." Oh, so customer service is wasting his time??
"You have a bad attitude, You are really rude to the customer. I want to talk to the manager," I said. "I AM the manager. That's why i know everyone here does their job." Oh wow. That's just great. This guy, let's call him "rude dude," is the manager! Was he born rude or did study? I think both. "Then i want to speak to whoever is above you. "Look", i tried to continue, "like i was trying to say,"---but he cut in again. "You're making a disturbance here."
This was IRONIC. He was doing most of the talking, not letting me get a sentence in edgewise. "Oh, I"M making a disturbance? And what about you? You're just standing there saying nothing?" "I'm DONE talking to you!!" he bellowed. "You mean you're done LISTENING to me, because you aren't even letting me talk.'" "YES, i'm done listening to you!! Here's the number for administration."
He wrote on a purple piece of paper, very hard to read.
I was frustrated and upset. The dude wasn't even letting me finish my question, which is important. I was trying to ask if we need to get a receipt when we report a book lost. Probably they don't even have any such thing, but now i see you need to get one, as they will say you are Lying if you don't have one. "You just don't even---" but dude cuts me off again. "You need to leave here!" I said , "You are so rude. You have no customer service skills. You SUCK." Normally i would not say that to someone in the library, but this guy was not letting me say anything, was unfriendly from the get go and then got downright ABUSIVE.
He raises his voice above what is appropriate for the library. "You need to leave right now! Telling me I suck!" I was still standing there as i needed to re-write the number, as it was too hard to see on that purple paper. "I'll have you banned from this library forever if you don't leave now!"
This guy has some nerve. I am a patron that probably has been using this branch since before he was born. I was not the one being rude, but after so much abuse i could not take it anymore. I told him what he deserved to hear, for cutting me off and trying to imply that i am a liar.
He calls his employee. A woman comes out from in back. "Would you be my witness? She just said i suck. I'm telling her to get out of he