Vivian Z.
Yelp
Maintenance team & security team are very nice and helpful (they are also outsourced as far as I know, so zero star for the Berkshire corporate).
The management, not so much. Their lack of prompt communication, and the "corporate" style of dealing things really left me a pretty bad experience, and thankfully it's the last month I'll be living here.
1) We did not get notified at all when there was extremely loud overnight construction going on across the street on a Friday night a few months ago. I mean if I knew this would happen, I'd go stay at my friend's. Instead, I went out to the construction site at 3am and asked their supervisor, and he told me they had notified all near-by properties and was shocked that I did not get that information. Apparently K2LA forgot to let its residents know about this, and that night was a nightmare for all of us. Also they want to charge me 5k for ending lease early because I can't stand the construction noise since last November, who does that? When you question, they will absolutely have you check your contract and omg it's definitely hidden there in one of those appendix or whatever, so you can't get out a lease easy. My friends ended their lease early due to covid and they were only charged an extra one-month rent, so does many other apartments.
2) I kept receiving emails about hot water shut down, electricity shut down, internet problems, garage gate shut down, dates changes all the time as well, like there was one week I got three emails about no hot water due to repair. And everything seems like an "emergency repair" and of course we need to always understand those "emergency situations". I wonder why.
3) No courtesy to its residents. Since covid, all amenities were closed and our rent hasn't been adjusted nor any special offers has been made in any way. It's this corporate style to just declare that as "to use amenities is a privilege, and it's not included in rent". However, who will pay this price to rent your studio apartment, without all the pool, hot tub, rooftop that you've been advertising so hard in the first place?
Overall it's just not worth it. Rent from an actual human being landlord, or a small property management team that actually cares.