Oleander Cycles and Bermuda Rental Car - Headquarters

Definitely book with Oleander if you’d like to take a chance with your safety and have your time wasted. If you’re looking to drive a car that’s unsafe on the roads, their Anaig Shine fleet is the car for you! Not only do they look to be in terrible condition, but the indicators and headlights failed twice on our first one in two days with repair being on our time. They eventually replaced it with another one where the front lower suspension fell apart on the highway hitting the ground and losing control of the car. Did they care though? No, they did not, I’ve never seen a team so chill about risking the safety of others. Rent anything else from anywhere else, that’s my advice.

I thought this would be a great way to get around Bermuda. It was not. My son’s remote control car battery lasts longer than the battery in these cars. We rented the car for 7 hours and had to charge twice. To fully recharge the battery it would take 3 hours of sitting at a charge station, remember we only rented the car for 7 hours and it takes over two hours to get from one end of the island to the other! Every time we charged it only gave us enough battery to go another mile or so. After charging twice, we still ran out of gas. Bermuda is hilly so, the battery drains even quicker on the hills. We spent our whole day looking for the next charging station (which are not located in places you want to hang out), sitting and waiting for the car to charge, and then hoping it would get us back to port. I would not recommend wasting your money. Their bikes or scooters are probably a safer option.

We rented a Tazzari electric car for 2 days. The 1st day, the dashboard display fell off. The car allows you to get around, but it is insanely hot inside. It’s very tinny and uncomfortable. With one exception, the staff are not very pleasant. The cars take several hours to recharge and the charging stations are not conveniently located.

Great cars that suit the island very well. It was a great price and great experience, easy to book and easy to work with. Joey, Eric, and Joseph really excelled in customer service. I recommend going to them anytime. If we come back to the island, we will definitely be giving them our business. Thanks to the Bermuda rental car and Oleander cycles team!

Only leaving a 2 star review because my parents enjoyed their car rental. First of all, the way that the line is set up inside the building is not optimal for the space that they are in. It’s confusing and needs to be changed. My experience with this company was horrible. I was waiting in line with my parents who had a reservation. I did not, but was going to book one after they were helped. During their discussion with the employees, there was an app that my parents needed to download. My mom was having difficulties with her service and she also didn’t bring her glasses, so she was having trouble seeing her phone. There was no one in line behind us, so I stepped over to help them get logged in to the app and so forth. The guy that was helping them stepped outside to show them their car, so he could not help me obtain a moped. I stepped back in line because the person that had just walked in was standing far back and I had clearly been there before them. Nothing was said until the employee called for the next person and I stepped up in front of the counter. The woman behind me made a comment about the fact that she was next in line. The employees refused to help me rent from them unless I got out of line and went to the end, which was now 6 people deep. I decided to take my business elsewhere and not rent from this company. When my parents returned their car, the employees explained to them that they only took the side of the other person because they were “afraid that she was going to cause a scene.” I’m not sure why her presence made them think that she was going to cause a scene and I wouldn’t, but apparently that was their excuse. Just overall a VERY poor customer service experience.

Had a great experience at Bermuda rental Car. The staff were helpful and thoroughly went through the car. Tazzari was the perfect car to get around in. There are many locations around the island to charge. The best way to get around! Rent from Bermuda rental car!

I booked a rental in Feb, paid in full $148 for May 2020. Due to the Covid-19 pandemic, I have had to cancel my rental. It's been 16 days since my cancel, I have not received my refund. They are not responding to my multiple messages. Still NO REFUND

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