Mackenzie K.
Yelp
This was our second time giving Berries and Batter another try after a previous poor experience, and unfortunately, it'll be our last. From the start, it took forever for one of my friends to even get greeted, and about 15 minutes just to get our food order taken. We were then asked to move tables to make room for a larger party -- we said yes to be polite, assuming they'd be seated right away, but it took nearly 30 minutes before the new table was even ready.
When our food finally came out -- around 30 minutes after ordering -- my order was wrong. We asked to speak to a manager, and that's where things really went downhill. The manager's attitude came across as dismissive and defensive. Instead of listening and offering a genuine apology, she responded with, "Well, you said yes to moving tables," and when she finally did apologize, it felt more like, "I don't know what else you want from me," than any real attempt to make things right.
Being in food retail myself, I completely understand what it's like to have a busy day and try to keep up with everything. I get that things happen, and everyone can have an off day. But if I handled a situation the way this manager did, I'd have been pulled aside for a conversation or written up. When a customer expresses valid frustration, it's not their job to tell you how to fix it -- just fix it. The "so what would you like me to do" response was honestly shocking. I genuinely empathize with how stressful the job can be, but this was beyond that.
She mentioned it was busy since it was Sunday, but that doesn't excuse the poor service or lack of professionalism. When we asked her to make things right, she only comped a couple of drinks -- which didn't even belong to everyone in our group -- and overall, it just felt like she didn't care. Even some of the nearby servers seemed uncomfortable with how she handled the situation.
I rarely leave reviews like this, but this experience was genuinely disappointing. If this is how management treats paying customers (and possibly their own staff), it says a lot about how the place is run. After giving this restaurant a second chance, it's clear the issues run deeper than just an off day. Definitely won't be returning.