Bertucci's Italian Restaurant

I was getting takeout for the first time at this location (just moved to the area). I placed a takeout order that gave me an estimate of 20 minutes. When i got to the restaurant i had to wait an additional 35 minutes for a chicken parm that was cooked horribly. Textured like rubber (refer to picture).

Excellent restaurant for casual Italian dining. We got the luncheon special of spaghetti pomodorro, and it came with a salad and unlimited rolls. The portion sizes were huge, the food was delicious, and the price was very affordable. Great ambiance with comfortable, spacious seating. The server Patrick was very accomodating.

I had such a great experience thanks to our server, Nick! From the moment we were seated, he was friendly, attentive, and made us feel totally welcome. He had great recommendations, kept everything running smoothly, and checked in just the right amount—never too much, never too little. You could tell he genuinely cared about making our night enjoyable. Nick’s positive energy and professionalism really stood out. If you’re lucky enough to get him as your server, you’re in great hands!

I wanted to take a moment to recognize the outstanding service we received from Julie during our recent visit to Bertucci’s. From the moment we sat down, they served us with warmth, charm, and genuine hospitality. Not only was the service quick and attentive, but Guido the restaurant manager also made us feel welcomed and well taken care of throughout our time there. It's rare to come across someone who brings both efficiency and great personality to the table—this experience truly elevated our visit.

The menu seems to have shrunk. No specials. No chicken domani. I ate there with my sister last week. The iced tea was made with carbonated water (yuck). I asked the waiter to take it off the bill and just bring me water. He brought the water but didn't take the carbonated tea off the bill. Then my order did not get made. My sister's food was served, and I expected mine to come right along. After a good 20 minutes, I could not find our waiter; had to flag another waiter. By the time my meal arrived I had time for only 2 bites and I had to leave! My entree was comped but the poor service, not to mention the carbonated iced tea, just left bad taste in my mouth.

I ate the chicken Alfredo which was very good! The customer service was amazing, with staff who were very friendly and attentive. My server, Krisha, was very helpful in deciding what I ate and regularly checked in on what she could do for me which made the dining experience very pleasant. I highly recommend eating here!

pizza was under done our waiter was working the bar and also waiting tables running around and couldn't handle or understand the new computer system. the manager seemed useless she walked around the restaurant and helped cut a few pizzas but she didn't do much else. she could have helped out by getting bread and water for tables and she must have checked her cell phone about 20-30 times in the time we were there. she didn't seem to be doing much hands on work to help out staff or customers. when we tried to check out they weren't able to get our bill together without the manager and she was nowhere to be found. we waited around 20 minutes to pay our bill. total and complete chaos here this place needs Jon Taffer to come in and do a complete overhaul. make the call and get Jon here because this was just unbelievable.

Finn was wonderful. Our food came out hot. He was amazing waiting on so many tables but yet he was right on our food needs!

Had a wonderful lunch with my sister and two friends. Three of us had the chicken piccata - which we all thought was well prepared and delicious. My sister had the eggplant parm sandwich which she thought was delicious too. Our server, Karen, was prompt, friendly, and efficient.

I went to Bertucci's take out on a Friday. The service by the counter staff was amazing. My family and I frequent this location so it's beyond me why a pizza just under 30.00 in cost was not cooked to perfection. I make the trip with the expectation that my pizza will always be better than a Domino's or Pizza Hut...however, today that was not the case. Im disappointed that I was already home when I realized the pizza was over cooked. Bertucci's...tell the cooks to pay attention and watch the timers or something! On the menu tonight CRISY DARK SPORKIE. I'm annoyed and it's WAY too cold to venture back out. I guess the good part is it's burnt enough to break of all the crispy crust.

Great pizza, best on the east coast! Maybe even better than the pizza is the rolls and olive oil. So tasty! The homemade feel of the pizza is something you dont get hardly anywhere.

Fantastic! The food!! The service!!! Even the music set a beautiful tone for lunch, relaxing as well as entertaining!!! Our servers for my daughter's Bridal shower were Izzy and Ashley...they were lovely and professional. The manager Chuck was very accommodating, which made the occasion so very special. Truly the best restaurant in Chestnut Hill/West Roxbury.

Had a wonderful pre new years night at bertuccis! We love this place it's our go to. Our server/bartender Finn was prompt, polite, friendly and efficient. The evening was perfect and the food was great. It was super delicious as usual. And the place always look lovely.

Is this supposed to be a pizza restaurant? If so, shouldn't the pizza at least be OK? I'd have been better off getting a frozen Elios pizza than this waste of a cardboard box. Undone, too much sauce on the two topping i got but this one... plain cheese and trust me, it tasted as bad as it looked. Bertucci's GET YOUR SHI* TOGETHER

We love going to lunch at this restaurant in West Roxbury with my mother, who lives in assisted living. The rolls are delicious, and we love our pizza with chicken, pesto, and spinach. The ensalata salad is yummy, and it's nice that it includes cucumbers. It would be nice if coffee was available consistently. We love the service of Samantha, Finn, and Karen. They are super friendly and are always attentive to our particular needs. I hope this restaurant remains a nice family friendly place, where you can linger and chat. I would not like it if it became a fast food place!

I have been going to Bertucci's for over a decade Tonight, I picked up an order to go for my family. I politely asked the woman, Ruby, if she could add a couple extra rolls. Ruby rudely snipped back that she had done that already and there were plant of rolls. She snipped back that she had put 8 rolls in with the order. I went home with the order. There were half that many. I spoke to a person named Chris who claimed he was the manager. He apologized for her behavior but he didn't sound like he cared. Now the food is not as good as it used to be. I think that adding rudeness is probably not what drives success in a business.

Went back today and the older man with gray hair was coughing over the bags without covering his mouth. Please at least turn your head or cough into your elbow.

Love this Bertucci's location. The atmosphere is quite and service is fast. Richie was our server and he was polite. Great food, never had a complain. I highly recommended t

Attentive & Fast service. Ordered my favorite meatball pizza with some warm rolls. Online I chose to do it. When I got there, I was already ready for me to pick them up. Manager is always there to check all the orders and welcome you... nice feeling and very warm atmosphere.

Was warmly greeted and greatly attended to by all the staff, especially our servers Lizzie and Kelsey. They came with our food quickly and refilled drinks and bread as needed. The rolls are so good, I honestly think it's the best food they offer and would go back just for them. Overall, had a great experience and felt welcomed and attended to.

At this point there is no excuse for this location to remain open, kitchen or servers can not read or if orders are purposely messed up. I stopped eating at this location for over a year and recently decided to give them another try

Ordered a Farmhouse salad with Balsamic dressing, Tuscan wings, & chicken piccata. Asked for butter and oil for the rolls. Wings were great. Got an insalata salad instead of farmhouse, only had lettuce, a few tomatoes, & a few sliced onions with no dressing. The chicken piccata had 2 small pieces of chicken, not much sauce and very little capers. No butter or oil for the rolls. Not a good experience. It all tasted fine but no attention to detail.

We had the worst experience at the West Roxbury location late yesterday afternoon. When a mouse ran across the floor we should have left then. We told the waiter and he said it is a problem and they haven't been able to get pest control out. That is crazy. The food was horrible. We had Fettuccine Alfredo and Eggplant Parma. The pasta for one of the dishes was so starchy, it was like it was soaked in hot water for way too long and the other dish's pasta was dried out like it was sitting out over night. The eggplant was under cooked and the cheese was nasty tasting. In hind sight, we should have complained at the restaurant. What a waste of $50. This location has always been a mixed bag but this was down right unacceptable. City will be called about the pest problem and we will never return to this restaurant.

I just finished the pizza that I watched on a warming area for 5 minutes I expected a notification from somebody that I selected when I ordered and the guy that watched me come in an stand there never even asked about an order being ready. Don't use yelp to order anything from bertuccis. It doesn't work.

Shawn got a review from a guest. Joan Freedman who was a guest today at lunch but has no access to the website. Said he was great server and good was excellent

We had great service food was hot and plentiful. Tasty as well. Atmosphere was welcoming.

Takeout pizza was a sloppy mess - and it was $23 for a small - the toppings were raw, the sauce was cold, even though the crust was slightly warm. Will not return. This place will be out of business soon.

Our experience at this Bertucci's was excellent! The food was very tasty. We ordered chicken piccatta, fire roasted vegetables, mac and cheese and chicken fingers. A big shout out to our amazing waiter Dakota! He's the best. Dakota made sure we had everything, our food came out hot and timely, our beverage cups were always full and he had a great sense of humor. My daughter said he was the nicest waiter ever!...the entire family agrees!!

First time getting food from here & they stole a $2 tip from me off of my debit card. WATCH YOUR TRANSACTIONS! I will be going in to get their corporate number & suing

Over an hour to get a large pizza and a salad at pickup. Not good. When we eat there the service is usually just decent. The pizza is always good and it's close to where I live so I just hope they fix their carry out side of things. Maybe send out a notification when the order is ready for pickup instead of saying it will be ready at certain time and then it's not and you have to wait with other upset customers for almost an hour.

Looking forward to getting take out again in a couple hours. I love their Pizza and the dinner rolls are to die for. Don't forget to get some fresh baked Chocolate Chip cookies. I food is always great here and I have never been disappointed!!! Mark G.

Usually the service is at least pretty good. Today I just stopped in to buy a dozen rolls. Waited almost 10 minutes just for someone to come out to the takeout desk. Took my order And went back to the kitchen. Came out in about 4 minutes and told me the rolls would be 15 minutes. When they were done, he just plopped the bag on the counter and pretty much just nodded at me. I think this may have been the manager.

Very disappointed in this location. Customer service is horrible and quality of food not worth the money. I have never had Ham Pizza with the slice just thrown on the pizza!

At the West Roxbury, MA location, the food (5 meatballs, eggplant parmigiana, Tiramisu) was excellent and the service by Ted was pleasant. They do not have any competition, and they should make some changes to fill the place up. Suggestions: make it a sports bar, with TV sets above an oval bar in the center of the room and on the dining room walls; add a Keno TV to get folks to stick around longer; close off the kitchen to keep cooking fumes out of the dining area; add some LED bar lighting, like: "It's Always Five O'Clock Somewhere"; and add photos of some local sports figures. As an example, check out the set-up at the Boston Tavern on Route 1 South in Norwood. They are lucky enough to have adequate parking available, and they should make the most of it.

The pizza was strictly OK. What i did not like: Too many olives, the big chunks of broccoli tasted steamed not roasted. The peppers were not roasted well enough. The pizza was too greasy - when i lifted the slices off the pizza box, i could see a lot of grease. Also noticed that this pizza had no tomato base. What i liked: Generous portion of vegetables.

So, have t been to a bertuccis in a while but mum had a gift certificate so we went there. My wife and son are coming separately. the place is basically empty with about 1/4 of the tables filled. rules are rules though and we are not allowed to sit down h til the other two show up. might be petty, but I don't consider that customer service. I'll have my lunch and won't be back.

What happened here? Went here today and we have been here many times but I must say I was not impressed today. The bathrooms could really need help, the ladies room really needed attention. (I will spare you the details)The mens room: the lock was broken on the door and the bathroom brush was on the floor, does not leave a good impression. The food was very bland where it used to be spicy and flavorful. The rolls were hard as a rock. The salad was good. The prices have gone way up as they have everywhere. Will we be back? mmm not to this one. Our waitress was definitely stressed, she was very busy with other tables and forgot us, she was working a lot of tables but still you want some attention. Bertucci's you disappointed us today

We like it for Tuesday but one pizza and get free. We go there with my grand kids and they love it also, specially for the rolls and olive oil and dough for playing.

I had dinner there early last night. There were five of us, so we were seated in a corner booth. As soon as we sat down, I noticed there were paper straw covers on the seats, dirty napkins on the floor, crayons on the seat and on the floor, and a used fork stuck between the seat cushions. as well! Because it was sunset and the sun was in our eyes, , we adjusted the blinds and noticed they were covered in dust. Later on, when we walked into the ladies room, we noticed right away paper towels strewn on the bathroom floor. My sister couldn't stand it, so cleaned them. A call to the Board of Health is in order, given the lack of cleanliness. One of our diners ordered Chicken Parmesan. The chicken was over-cooked and the bottom was burnt. The rest of us found our dinners to be satisfactory.

I rarely write reviews. When I do, it's because I've engaged in an extremely positive or negative experience. My last few minutes at Bertucci's was the latter. I went in to pick up two dough balls. After waiting twenty minutes, I mentioned I was confused about not having received the product. It was as if I'd never ordered it. While the young women at the register was very bright and cheerful, the manager was downright surly as he went back and brought out the dough. When I said, "Thanks so much," he merely glared at me. Goodbye Bertucci's....I can get pizzas and dough in lots of other places.

This food had no flavor when it's hot this shit makes me want to throw up and feed it to my dog. My dog wouldn't even like this shit. The waitresses are fucking rude. They have nasty attitudes. zero out of 10 wouldn't recommend . And the bathrooms are even worse.

We needed a venue for a repass after a funeral for Monday afternoon, September 25, 2023. We stopped by Monday September 18 to tell the manager we'd be visiting in a week with about 20 guests. He nodded and wrote on a pad of paper. We stopped by a second time a couple days later to tell the same manager we might start arriving closer to 1:30 PM on the following Monday. He nodded but was aloof. Today we started arriving at 1:30 PM, as planned. There were 22 of us and 21 of us were in by 1:50 PM, the other arriving not long after. The backroom which had been guaranteed to us was unswept with crumbs and small pieces of paper everywhere. No tables were prepared. The staff had not been told a large party was coming in. It was the same manager all three times. I know his name but will keep it out of this review. Izzy saved the day. Izzy was incredible as she tended to all 22 of us, and with a cheerful demeanor. If it was just her, this would be a glowing 5 star review. Thank you, Izzy! The kitchen also did a phenomenal job, preparing all the orders. They should be applauded. The support staff was very good. And someone had to clean up after we left, which would require a lot of work. We spent $779.57. We won't be back.

We now remember why we stopped going to Bertuccis. Order placed at 1:30 and told 20 min. Arrived and was told few more minutes - 4 times. At an hour it is discovered the order never went through the kitchen. Mistakes happen but the attitudes like it was our fault? 65 minutes later walk out w no food and no apology and awful customer service. NEVER AGAIN In response to Bertuccis. I did reach out. I spoke w manager and I sent an email yo corporate. And have heard nothing.

Place is the best. For anyone who has allergies, they make sure to inform the kitchen and wipe everything down. The manager has come over personally to assure us, which I think is great. The servers are all very friendly & attentive, the food is comforting and gives you a sense of being at home. Whether you chose the pizza, the pasta or the wings, they're all cooked to order and done very well. I remember this place from childhood and I've continued to support it throughout the years. I hope they stay for many more to come.

Had terrible service from a server by the name of Kristie she barely came to our table and was just sitting in the booth texting on the cellphone and our food was cold on top of that I will never come back here again

Best thing was the rolls. Things change and maybe cook was out and someone substituted who wasn't up to par!!

We got DoorDash and it was our first time having the pizza. It was absolutely AWESOME!

DID YOU NOT SEE THIS??? I see he is still there. WTH I have been a customer here about 6 or 7 times in the past year and although food is good and servers and takeout people are very friendly and accommodating, I heard a manager using a the N word when engaged in conversation with one of the employees. I thought I had heard it wrong at first, but my husband heard it as well.

Karen is a wonderful server! I will be back again. Lunch was great and quick just how I like it!

I've been going to this Bertucci's for six years with my dad and just started going with my little brother that's six months old! Best place ever!

Bertucci's should have been responsible business owners and turn off their open table reservation system when they knew they were going to be busy for 80s pricing. We drove 45 min to eat dinner and meet family with a reservation. Manager said they don't honor reservations and we had to wait and ultimately left and went to the brick house in Dedham (highly recommended) I will say the bartender was SO NICE. She was trying her best to accommodate a crazy crowd and did so gracefully. Shame on bertuccis HQ for having this promotion while understaffed. I didn't even realize this was going on and would have stayed clear.

Not sure how they're still open... We walk in, there's no hostess, so we go to the bar where it's empty, only 1 couple in a booth but there's a mess everywhere else. When I looked around many of the empty tables still had dirty dishes and cups left behind. Luckily the bartender was really nice so we waited for her to clean the area There were maybe 3 other couples in the restaurant, so not busy, figured it'd be a quick lunch but we were there for an hour and a half due to the wait The staff appeared rattled and flustered, even the manager was assisting in the kitchen. But he seemed so worked up snapping at the workers, so I'm not sure how helpful he really was I'm not sure. Anyhow, somehow they still managed to overcook and burn our dishes Tuscan wings had NO FLAVOR, were extremely dry and way over cooked. A couple of wings didn't even have meat on them, lol! They literally put dry bones on the plate and served it that way Lol When we showed the waitress, she looked embarrassed, brought it back and the MANAGER, threw 2 more wings on the plate and sent it back! Lol No "I'm sorry, not sure how that happened" (even though he was the one that was helping put the plates together and sent it over)... A joke! All we could was laugh abt it. The rigatoni was dry and burned on the top... nothing to write home abt lol... So again between the staff and the terrible food, I have no idea how they're still open They only got 2 stars instead of 1 bc the bartender was actually pretty nice abt everything

Had a great time last night with friends. Sean was amazing and did a fantastic job making us feel right at home. Very positive and upbeat attitude. Thank you!

Love Bertucci's at 683 VFW Pkwy! The pizza is excellent. One of my favorite dishes is the Shrimp Rossini - it has a creamy sauce with a slight kick, I recommended the dish to one of my guests and she raved about it. Her husband loved the vegetable calzone and their daughter enjoyed the Cheese Ravioli. The other guest and I split a Big Papi's pizza and we got a house salad for the table. Lunch was was topped off with their delicious Limoncello Mascarpone Cake. Our server Karen was wonderful - checking back to see if everything was okay and asking if we needed anything. Family friendly with a good size dining room.

This Bertucci's is awesome... I had ordered through there website and Uber picked up the order, waited an hour for my food just to go downstairs to my door and I only had the pizza. I had orders 3 pasta plates with a side order of garlic knots. I was very disappointed and called bertuccis and the manager Raynaldo let me know that the Uber driver forgot my food and it was there with him and if I'd could come pick it up he would give me the order for free, but my car was in the shop. Couple days later I went there and talked with Raynaldo and he reimbursed me the $80 I had spent with them and put the money on gift cards. Gave them a five star for going over and beyond for my family plus the food was delicious.

We ordered food and drinks. One of the three meals showed up. I finished mine while the others waited for theirs. 30 minutes. Nothing else came. We found the manager and they forgot or something. We paid for the drinks and the one meal and the others eventually showed up and we took them as takeout. They gave us the super late meals for free. They are really struggling there. It's kind of sad, really. Nice people, but I doubt that place will make it.

Another great dining experience, Our server was Darci; very personable, great entertaining spirit. She loves her job and will make you want to come again. Sean is also great and wants every customer to leave happy. The West Roxbury location is our favorite .