Bertucci's

I used to work at Bertucci's so I hold it to a high standard since I know how it SHOULD go. This Bertucci's continues to impress me in the carry out area (service in the restaurant needs it's own review because we've had mixed results) the food has been good. Up to standards. The carry out staff have been awesome. Last time, my wife ordered the wrong pizza. Their website doesn't list a plain cheese pizza by itself, you have to pick create your own and then not add toppings. She accidentally ordered a Bertucci which has pepperoni on it. This wouldn't fly since my kids won't eat it. The carryout staff remade the pizza for me for no charge and got fresh hot rolls to go with it. This is not the only time they've done me right, just the most recent.

I waitressed there in college, so I like to stop in for old times sake when I'm in the neighborhood. The rolls are as good as they were 25 years ago. The pizza and salad were too. Our waiter was young, but very well trained. My only complaints are regarding our entrance to the place. The doors are very shabby and in need of a paint job. And there is no one waiting to greet you. We walked by 3 people who totally ignored us before someone seated us. Not an ideal set up if you ask me, but it was late afternoon -- perhaps shift change time. I'll go back, for sure.

This place is awesome location wise. It has a lot of potential, but the service is less than satisfactory! I don't like making negative reviews but if I didn't have to wait 25 minutes to even have a server approach us I'd be happy. You can't get good service therefore not many people seem to be in there anymore during the week. Last time I went was with my aunt and a few family members the first week of January, and our service was less than acceptable. The time before that visit we waited for someone to seat us for five minutes (with NO ONE in the place). Then when seated for 20 minutes no one came over so we finally got up and left. As I said it's a great place with lots of potential so not sure what has been going on the last 1-2 years, but that's my experience during that time. Again it's a great location, but management and service needs a lot of work. People (including myself) would starting coming again if there were some positive changes. Most of the problems I notice is during lunch time.

Sometimes there is a long wait but usually not. Regardless I always love the food and the rolls with the garlic oil is great food to eat while waiting. Also the staff has always been super. When the service is slow the staff is most apologetic and offers free dessert. One of my favorite places.

Went into this restaurant at 7 and hung out drinking and eating dessert with girlfriends until about 8:30. Our waiter was a sweet young kid, but at around 8:50 the restaurant only had one other table and granted it was a windy storm out, but staff started yelling in the background about clocking out and we got the hint we should be leaving. We were planning on drinking more, and were never asked if we wanted to... and the restaurant closes at 10 online so we assumed we had time but we took the hint and left instead of spending more money here. Not cool.

Note that the restaurant is a little hard to see as you drive on Washington. It's a Bertuccis--so nothing unexpected. Solid food, reasonable prices. I like that their pizza crust is thin and crispy. Nice manager and wait staff too.

Standard fare that you would expect from this chain. The nice thing about this restaurant is that it is noisy and great for kids. The food is consistent and they have good kids options. Sometimes the wait for seating and service is a little long.

Ordered sporky pizza, roasted vegetables, and chicken parm. They didn't cut the pizza. The riccota looked like toothpaste squeezed on the pizza. Vegetables are different every time I order. No lemon or spices this time. They forgot my salad that comes with the chicken parm. Everything tasted fine but the food should be more consistent considering it wasn't busy.