Best Buy

I suppose that everything is indeed subject to review, including my recent experience of going Christmas shopping at Best Buy with a friend. I usually opt for online shopping, but I have had great experiences in the past with Best Buy, particularly with their curbside pick up service that is very convenient for urgent needs. The customer service has always been excellent, especially when I needed to return items. Returns are usually processed quickly and smoothly. Today, we were looking for a tablet for a special friend as a holiday gift, and we had our eyes set on the Samsung Galaxy. With numerous model numbers for each brand, it can be overwhelming to choose the right one. We were greeted by a helpful young man named Michael, who turned out to be the general manager of the store. He assisted us in finding the perfect tablet by understanding our needs and recommending suitable options while also pointing out features that we did not necessarily require to save money. Being budget-conscious, I also inquired about any online coupons or special deals available. Fortunately, there was a 20% discount for new Citibank customers, which we gladly used. Additionally, we were able to price match with another company, further reducing the cost by close to $100. This, along with receiving $120 back from our purchase, was a fantastic deal. One aspect that I find lacking in most electronic stores, including Best Buy, is the transparency of in-store price displays. When shopping, I prefer to have all the detailed specifications readily available. For instance, when considering a tablet, essential information such as screen size, storage capacity, processor, and resolution should be clearly presented. Some details, like the amount of RAM or random access memory, which is crucial for smooth performance, are often overlooked. Higher RAM ensures faster operations, making tasks like web browsing or data downloading more efficient. During our visit, we came across a tablet with a keyboard and stand combination, but the price was not displayed alongside it. After inquiring, we found out that the tablet, keyboard stand, and tax amounted to nearly $800, much higher than the initial $549 listing price. When it comes to tech shopping, I prefer to have all details and prices upfront, whether online or in-store. Time is valuable, and I would rather not spend it deciphering hidden costs. Overall, despite my minor gripe with the pricing display, Best Buy remains a reputable business that I wish continued success. The quality of their products and services has always been commendable, making me a loyal customer.

I felt compelled to leave a review because outstanding customer service deserves to be recognized. From the moment I walked into the South Philly Best Buy, I knew I was in for a great experience. The greeter was energetic, welcoming, and friendly, which immediately set the tone. Shortly after, Elisa assisted me, and she was an excellent salesperson patient, knowledgeable, and truly attentive to my needs. Overall, I want to give a shoutout to Best Buy. Great customer service isn’t something you come across often, and when you do, it deserves to be acknowledged. Thank you all for taking such great care of me.

I had a great experience at Best Buy! The staff was extremely helpful from the moment I walked in. If someone didn’t know the answer to my question, they immediately found another team member who did. You could really see how well they worked together as a team. Their teamwork and willingness to help made the whole experience smooth and stress-free. Definitely one of the best customer service experiences I’ve had!

I had a wonderful visit to the South Philly store today. Before the term “Tech Junkie” forst appeared in pop culture, I was already an addict. If I don’t meditate before I go into Best Buy I’ll get lost.. I’ve been dying to get in my hands on a Gan charger. I need something fast for my portable show set up. 65 W will do just fine. The gallium nitrate technology is super awesome so small no heat all transfer. Sophia was very helpful. I simply told her what I needed, and she provided me with lots of options. I chose the one made by INIU. Thanks again, Sophia i’ll let you know about those custom decks.

The staff at this place are so helpful!! Firstly they greet you at the door with genuine interest about your concerns. I was assisted by two staff in the back who were so patient, helpful and just overall displayed a passion for the work they do. They were so knowledgeable steering me in the right direction. Shoutout to Hermes and Nick!! See y’all soon ✨

I needed help at the Geek squad and he was very professional. Helped me tremendously and made my day better than how it started. I was greeted coming in and leaving. Great customer service.

Luckily, for me, Jacob was there at the geek squad, fixed my phone and under a minute. Then installed a screen protector on my phone All while my 3 yr old terrorized the store. Very kind , very courteous, very helpful! Very much should be PROMOTED! Also gave me a contact number for a vcr repair guy!!! Which I desperately need.

To be honest, the chain is not what it used to be. I needed a new monitor and cable connections. The displayed items were hard to find on the shelves. Kind of thrown into a large area, took a while to find the size that matched where it said it was located. Cables were located in various locations around the store. Computer cables were in three locations, and the HDMI was three locations. The one I needed was not in home theater or with computer cables. Found it by going through isles and located them with power surge and routers. Staff was sparce and I couldn't find anyone to help. When I stopped someone to ask, they didn't know because it wasn't their area. The person who would know was with someone and three other people were waiting for help.

If I could give 0 stars for their Geek Squad I would. I made an appointment last week for Sunday to replace my iPhone battery. Upon arrival and check in the technician said that the battery did not arrive yet... which why wasn't I contacted prior to my arrival for this? Fine. We reschedule for Tuesday and I had to take time off work to make this happen. Tuesday I arrive at my scheduled time, wait 30 minutes while the tech is "running diagnostics" only to find out that the battery was STILL not in stock.. and yet again I've now wasted another hour of my life commuting to this waste of a location that can't provide service. The technician apologized and I understand it's likely not his direct fault - but I am livid. I asked to speak to his manager and he stated he just left. I asked for his direct phone number so I could make a complaint and he gave me the paper attached to this review. Do better.

Purchased IPhone 14 and T-Mobile refuses to activate it until I go to the store with a current Drivers License and they deactivated my iPhone 6 and refused to reactivate it. I have been in a nursing home since 2000 and in a wheelchair. Customer service is in the Philippines they don't understand the proble.

This is a commentary regarding Best Buy strategy of sales. Every time we go there it is always difficult to find someone to help. And if you find someone they have been trained to sell what the store wants to sell and not what is best for you. Sales people are willing to discredit and put down their own more affordable items which makes you wonder: does Best Buy sells crappy items that they, themselves, do not consider decent enough for you to buy? For instance, we wanted a tv some years ago, we looked at the cheap ones, the salesman was contemptuous of the products and makes us feel kind of cheap. Seems that strategy is repeated over and over. Make you either feel you are cheap or what you rather buy is horrible. Last week we had to get a laptop for our child and the sales person showed us the same computer than to the family before us (allegedly it was on sale). It may not be a bad one, but when asking for other more affordable she was saying they all were not good, very bad quality. What is this strategy of sales? The company doesn't stand behind the products they sell? Why do the company sell "crappy" stuff? I for once would like to go and get what I can afford without a sales person pushing the sale of the day, discrediting other products they have and working in your insecurities... This is not a review of the employees per se, but of the culture this company seems to cultivate. We always leave with the feeling of never coming back. It took years to return, and things haven't changed.

Worst service! Ordered a tv online and scheduled delivery a month out. Received confirmation of delivery and drove 200 miles roundtrip for the delivery. Texts received day of delivery 1. the delivery is 20 minutes away 2. item was delivered No delivery received. After hours on the phone, I was told the item was backordered. I rescheduled delivery. Order support was supposed to send a gift card for my trouble. After 3 separate phone calls regarding just the gift card, I have still not received!

the app to the clerk and was out in just a few minutes. Thanks, Best Buy. Tisha Dougherty Local Guide·84 reviews·120 photos a month ago This used to be my favorite store ever. I went in the other day looking for a camera for an upcoming trip. I can't believe how much things have changed here. There is no one around to answer any questions about anything. There are hardly ... More Andrew Ball Local Guide·97 reviews·358 photos a week ago NEW As I stand here in line waiting to make my purchase with one cashier and 7 people ahead of me in line, I get a lesson in patience that I didn't want. Also watching 4 employees not doing anything except gawking at the long line. Never ... More Best Buy (Owner) a week ago Hi there, Andrew. Thank you for sharing this experience with us on Google. This is certainly not the feedback we like to hear from our valued customers. I will be more than happy to report and document this feedback for you on a corporate level, and I would love to share this experience with the store leadership team. Please connect with us through a private message on one of our social media platforms listed below. In that private message, please include your full name, phone number, and email. Facebook: facebook.com/BestBuy Twitter/X: Twitter.com/BestBuySupport Instagram: instagram.com/bestbuy Thank you. ^Magee Web results Best Buy Store Directory https://stores.bestbuy.com ' 2300-s-... Best Buy South Philadelphia in Philadelphia, PA Visit your local Best Buy at 2300 S Christopher Columbus Blvd in Philadelphia, PA for electronics, computers, appliances, cell phones, video games & more ... 4.2 (1,446) Best Buy Store Directory https://stores.bestbuy.com ' 9733-r... Best Buy Ne Philadelphia in Philadelphia, PA Visit your local Best Buy at 9733 Roosevelt Blvd in Philadelphia, PA for electronics, computers, appliances, cell phones, video games & more new tech. 4.3 (1,778) People also ask Is Best Buy a trusted store? Who owns Best Buy USA? Is Best Buy based out of Minnesota? What are the hours for Best Buy support? Feedback Yelp https://m.yelp.com ' search ' find_l... Bestbuy Philadelphia, PA - Last Updated June 2024 - Yelp Best Buy South Philadelphia 2.4 (138) Best Buy - Cherry Hill 2.5 (54) Best Buy- Springfield 1.8 (87) Best Buy Deptford 1.8 (70) Best Buy - Mount Laurel 2.2 (60) Best Buy 2.8 (53) Best Buy Plymouth Meeting 1.8 (85) Best Buy - Willow Grove 2 (84) Apple Walnut Street 2.9 (247) Springboard Media 4 (124) Web results MapQuest https://www.mapquest.com ' best-... Best Buy, 2300 Christopher Columbus Blvd, Philadelphia, PA Get more information for Best Buy in Philadelphia, PA. See reviews, map, get the address, and find directions. Facebook · Best Buy 210+ followers Best Buy | Philadelphia PA Details · Page · Camera Store · bestbuy.com · Rating · 2.8 (89 Reviews) · No posts available. 2.8 (36) Best Buy Store Directory https://stores.bestbuy.com ' geeksq... Geek Squad South Philadelphia Visit your local Geek Squad at Best Buy at 2300 S Christopher Columbus Blvd in Philadelphia, PA to have a product installed, protected or repaired. Best Buy Store Directory https://stores.bestbuy.com ' PA Best Buy Stores in Philadelphia, PA Find your local Best Buy in Philadelphia, PA for electronics, computers, appliances, cell phones, video games & more new tech. Missing: reviews | Show results with: reviews Indeed https://www.indeed.com ' cmp ' re... Working at Best Buy in Philadelphia, PA: Employee Reviews Great place to work for, it's very close knit and inclusive. The managers are fair and easy to talk to. They do expect you to upsell, their memberships etc. 3.8 (37,670) MapQuest https://www.mapquest.com ' best-... Best Buy, 9733 Roosevelt Blvd, Philadelphia, PA Get more information for Best Buy in Philadelphia, PA. See reviews, map, get the address, and find directions. People also search for Best buy philadelphia reviews yelp Best Buy near me Best Buy Philadelphia hours 9733 roosevelt blvd, philadelphia, pa 19114 Page Navigation Shardae Baskin 8 reviews·5 photos I purchased a TV and installation 5/30/24. The delivery was scheduled for 6/3/24. I received a call that the delivery window would be between 1 and 4 pm. At 4:13 pm the delivery truck driver called to say his truck broke down, but he'd still be able to make the delivery. At nearly 6 pm, Best Buy called to say the driver would NOT be able to deliver and they would reschedule for 6/7/24. I received a call today (6/6/2024) from the same delivery driver who called Monday, confirming delivery for tomorrow. A half hour later, I get a call from Best Buy to say the TV is NOT in stock so the delivery won't happen until 6/10/24. I am extremely annoyed and disappointed. Best Buy is already struggling. You'd think they'd want to get and keep all business. Don't go here.

Just a shout out to Julian Morgan, Consultation Agent, Geek Squad at the South Philadelphia store. Although my experience at Best Buy was not the best. One person did make me feel like a valued customer and provided great customer service. Julian was super knowledgeable, patient and customer centric. He did all he could to improve the outcome of my visit and made me feel as if someone had my back. Many thanks Julian! He deserves recognition. Nancy J

Called to make appoint ment to replace mac book air batttery.speciafically.said Mac Book. Upon arriving 3:40 at best buy Oxford valley tech said they can't touch Apple computers by agreement. Typicall Millenall/Gen z incompetence/maliciousnous!!!!!!.

I am not sure how easily my issue will be resolved. I was given the wrong 55" TV. I ordered a Toshiba 55" for pickup as my old tv bit the dust. I was given a TCL 55". I assumed that was an abbreviation for Toshiba. Wrong. A different brand. I found a number for the central *888 #. Josh was helpful. He said they could send people to pick the TCL up and deliver the Toshiba to me. Great. Today the South Philly store is closed. I do have a case number which should help. I will update this site when I have final resolution. I am an older woman that had polio. I drove to the store in a rain storm. I had to rely on others to load it, unload it, move the old TV and put the new one on the table. I have relied on Best Buy for years. Thanks. Mimo

Never, I repeat NEVER have anything delivered from BestBuy. I ordered a dishwasher and it was to be delivered on a Friday, they gave me a 7AM-7PM time window initially so I had to take the day off, then the window was 9-12, but they had to cancel entirely and reschedule for Saturday. They said they would be there between 8AM-11AM on Saturday. At noon on Saturday I contacted BestBuy to find out if it was not coming at all on Saturday, after I had canceled plans for the afternoon. I was told that, no, they weren't able to make it Saturday. It was rescheduled to Monday, and I was told the delivery would be from 8AM-11AM, so I had to take another day off work. And, guess what, they said they couldn't deliver it Monday and would need to reschedule for another day. F that! I lost 2 vacation days, had to cancel plans with friends from out of town, rearranged my living room to give the crew easy access... and still I have no dishwasher. I canceled my order and vow to never give them business again.

The laziest geek squad, bad customer service with attitude is what sums up the tech service there. Do not come here for serious tech help. They are just collecting a paycheck with the least amount of work as possible.

I was up there today I bought the Sony wh-ch520 they are good headphones for the price I was gonna go buy them I asked this dude is this the check out line he gonna say I'm handling somebody right now dude you need to be fired cause you're a prick that needs his ass kicked I was gonna hurt you bro who you getting smart with I don't care about your job bro I'll trash you but anyway people that work there are not that welcoming it's like they are preoccupied with other irrelevant crap like walking zombies I'll still go there I just won't talk to the workers y'all ignorant i keep having bad experiences at these stores people are stupid

Your standard best buy located in south Philly. This place has a lot of tech ranging from computers to home appliances. The stock when I went was definitely limited especially that of the game and tot section. Tv selection was fair and I really enjoyed checking out the refrigerators and washing machines. Its always a nice experience The staff here are very friendly and helpful when we went!

Small selection, inexperienced sales help, and a 15-day return window? No thanks. Plenty of places sell the same things, and do better.

Went into this location for a phone upgrade and was told that they don't work on Business accounts. They didn't have this posted on the website at all, so I went there for nothing. Then I was told by my carrier that I didn't have a business account anymore and they still couldn't help me for some reason. Found out that my carrier dropped the ball and this Best Buy store had did all they could. I ended up coming back 2 weeks later and got another line upgraded with no problem. The communication between the store and website could be a bit better. That would make things a lot easier and save time and confusion.

Horrible place, the young ones don't know how to fix anything, ONLY one guy & he was fired for speaking up, at least he fix things from his place, awesome work, dude!!

I can't think how the associates can be any worse. They are engaged in conversations with each other or on a computer every time. No thought, no engagement, no personality. If the demo product is not on the shelf, well that's just too bad, no checking the stock. You want directions to the right shelves, we give you in distinct guidance & don't check the you made it. Mind you, the store was half empty on all of these occasions.

How to lose a loyal customer with over 20 years history with Best Buy: We purchased a $850 computer, plus warranty for our daughter to go to college. Within first week, that said computer broke, we exchanged it for another, even more expensive model. That model started to malfunction halfway through the first semester. Ok, we thought, let her finish her semester and we will address it with the warranty. Then COVID hit and the stores closed. By the time we were vaccinated and ready to go to the store to address the issue, the warranty expired, and they will not extend it. The only solution they propose is to fix this computer for additional $688 with no possibility to purchase the warranty that extends to more than 30 days. Which means that if the now fixed computer breaks after 30 days, we are out of options entirely. Goodbye Best Buy. This is not the way to treat and keep your customers.

Ordered geek squad protection for my laptop, but some of the original features listed wasn't up to par. However, I went inside and the service was very welcoming and fast and convenient, they really took it to another level. Got my laptop fixed in no time.

Horrible customer service. Staff don't seem to know what they're doing and make little effort to help customers.

Terrible service, said I had a mobile order, directed to the wrong area, the signage is horrible with it being curved. Bunch of people standing around.

Take your business elsewhere! We ordered a new refrigerator from Best Buy over a month and a half ago. The technician installed it and confirmed it was broken but he left the fridge here saying we needed to schedule a pick up. Now we've called customer service over 20 times and gone down to the store and nobody will pick this back up or give us our money back. We had 4 scheduled deliveries to exchange the fridge and we keep getting calls saying they are 5 minutes away and then they cancel. Each time they cancel the reason is crazier than the last. I've never had a more upsetting customer service situation. It truly feels like they stole our money.

A store full of employees. Multiple walking around doing nothing. Long line and one person working the register. Meh.

Who waits until 11am to open? And only posts their curbside hours which start at 10 am?

I'd give negative star for the customer service experience with South Philly Best Buy. I bought a video game on sale for $35 and it was supposed to be delivered 3 days ago. Today, geek squad attempted to deliver my item and called me at 1:53 EST. It was an unknown number and I was in a work meeting, so was unable to take the call. I then see on my order page that my delivery has been cancelled and I'll be getting a refund. Funny, this also happened at 1:53 EST (photo receipts) attached. So, the geek squad person called me and cancelled my order in the same minute, no even giving me a chance to call back. To make it worse, my item is no longer on sale and is now available for $60. So basically, best buy stole $25 dollars from me. If I don't hear from you, I'll make sure I steer everybody in my life away from using your business. This is a SCUMBAG move.

Any and all nostalgia that I had for this store is now gone. No one isolated incident triggered this updated review. The reality is that my last few visits have all been disappointments. However, my last visit is the one that I hope to be the very last visit to this Best Buy. Why? It comes down to a basic issue of customer service. I wanted to return a product that is not happy with. Had I purchased it on Amazon, returning it would be a completely hasslefree experience. But returning it to Best Buy, I had to make a trip to the store. However, the customer service representative did not at all seem interested in actually helping me. Indeed, everything that she said indicated that she had hoped to deny me the return, or at the very minimum assess a fee. First she claimed that I was outside the return window. Absolutely not true, I am Platinum Rewards with a 45 day window, I purchased the camera I was returning 25 days ago. She then inspected the contents of the package, after admitting that error, and said she still couldn't process the return because she had to check about the restock fee. It was only after she returned with a glum look upon her face that she gave me a full refund. No "I'm sorry that I misjudged you. "Honestly, seriously the worst customer surface and passive aggressive just weird. In a store with no customers, no line. Anyhow, after that was done I thought I'd take a stroll through various departments. Plenty of employees, no customers. I decided to linger in the TV department for an extended period of time while four or five employees chatted away. Sometimes I glanced at them. I hovered around some products. I began to wonder do I look like somebody who is not interested in TVs or something? Somebody who is not worth even say hello to? I really don't know what's up. That store was full of employees who have nothing better to do than give decent customer service to one of the only customers there. There is not a single product sold there that I cannot get on Amazon.

They literally kept following my friends and I around the store which was so crazy I've never been followed or treated as if I was gonna steal stuff by other black people? Apparently someone stole air pods months before so I guess they were on guard but my friends and I were literally just in nice clothes my friend was picking up an oculus so it's clear we have money but we were treated as if we were gonna steal . Idk I'm just ashamed at that service completely.

Had an online order for in-store pickup. Order was ready within the hour. Came in the store and was out in less than 5min. Great service. Browsed camera accessories but their supply was limited than what they had online. That kinda sucks but oh well. The age we are in is online shopping now anyway.

Kudos to having the item I wanted; however, you have to work out a better plan to service clientele. Went on Thanksgiving Eve and they were not allowing customers in. You wait in line for about an hour or more, give them your order and then check out...at the front door. Not the safest measures for your customers. Hoping this is not a continual thing. I encourage you to order online and pick up.

I was in there today and clearly they were focusing on social distancing which was great. I was in the Apple section for about 25 minutes after they opened and there tall African-American employee who clearly was the only one working in that department ignored me left and right. He passed me on multiple occasions but didn't say that hey I'll be right with you and I'll do my very best to help you, I was just basically ignored. Then when a young lady came up or arrived after me who needed a printer, she got his full attention. I spent a good bit of money thereBut I am sure there are others that spend more. I don't feel I should be treated any better or any worse, I would however have preferred some degree of customer service higher than I received. Even during Covid considering nobody else was in that department I don't think that's asking too much but clearly his priorities are elsewhere. I will never again set foot in there. I actually went to another store to get what I wanted and paid over $100 more than they advertised it for as Best Buy because I was so frustrated

This is primarily for the customer service/appliance delivery team. We were supposed to have a washer dryer delivered and installed on Saturday. 15 minutes before our appointment window, we get a call saying the truck was too big for our street and they left. Didn't think to park on the corner of the bigger street - just left. Nobody told us that the delivery wouldn't be reattempted. My husband called the store later that day and was told dispatch would reach out. He never received a call. We tried having it rescheduled for a day/time that was convenient for us, but to our dismay, the "only time available" was for four days later. They did not work with us whatsoever to try to rearrange for same day delivery on Monday. So I left work early to be home and available for the delivery window of 1:30-3:30. Well, it's almost 4 PM, and nobody has shown up. Nobody called my husband (whose info is on the order), and nobody has even thought to offer us compensation/money off our order for our wasted time and inconvenience. We are both incredibly frustrated and disappointed with the type of service we have received and will be reporting to the Better Business Bureau if this isn't properly addressed.

I have so much anxiety whenever it comes to a big purchase item (TV, refrigerator, ect). My salesman, Khalif, was exceptional! My wife & I went to BestBuy to purchase Phillips Hue lights & somehow ended up looking at TV's. With so many options to choose from at BestBuy, my anxiety was in overdrive! Khalif was professional, showed patience (my wife & I had a ton of questions), & knowledgeable. Khalif's courtesy was well worth the long line & time it took us to get into the store!

A little bit of a "people of Walmart" feel to the other customers in the store but overall a great Best Buy. The employees are usually insightful and helpful and they have a large selection of electronics

Do not buy anything from Best Buy - They are crooks- They sold me a shoddy air fryer which they recalled and then refused to refund all my money

I guess they dont want to make money here. Wanted to soend a few hundred, was on hold dor over an hour and nobody ever awnsered! Pathetic. Its a thursday morning 10:30am how busy can they be?

Classic big business poorly run. They scheduled an appointment and decided to cancel it without letting me know. Problem is that I waited around for 2 hours before I got anxious enough to check in. Immediately ignored their mistake and tried to reschedule me for another day. Not gonna happen- take your business elsewhere, just like I did.

If I could give zero stars I would. I purchased something on my birthday for cyber Monday. I tried to get it delivered to my house but that wasn't an option. I went to pick up the item two weeks later but Best Buy's customer service said in the fine print of the order that if i didn't pick up by the day before, the order would be cancelled, and the purchase price refunded to the credit card. (yeah like people have stuff to do and are busy sometimes like working / caring for a child, some people can't just drop everything to go pick up an order immediately at the store). Fine, I said, I'll buy it now. We can't sell it to you for that price because it was a cyber Monday deal. What do you mean? Ok let me talk to the manager. The manager seemed more annoyed to talk to me. I explained that I had purchased a television here, computers, spent all kinds of money at this store. Well sir you can purchase this item for 250 (it had been on sale for 99, and was sitting in the customer pick up area with my name on it) or go look at what else we have at this time. I went over to the section, everything was overpriced and more than what I had already bought. Or sir you can call our customer service number. I don't want to call customer service I just want to purchase what I already damn bought. Well sir this is a price protected item. So I call customer service and of course there was a 20 minute wait. So here's the best part. I pull up my phone to search for the same model I had purchased from Best Buy that now they won't sell me. On amazon for an online retailer it is 97 dollars. 2 dollars cheaper than the "special cyber Monday deal" that Best Buy NOW won't even honor. Screw this store. I hope it gets swallowed by a giant sink hole when no one is working and no customers are in it. Save your time, save your money, buy on amazon or go to Walmart online where they will actually ship to your door. Wanna know why retail is dead? See above.

We tried doing a online order for curbside pickup because the in-person shopping was restricted due to Covid. It took several hours for the order to be ready for pickup, we then had to wait for over an hour at the curbside pickup only to find that the order was marked delivered online even though it was never brought out to us. Apparently, the store doesn't need any proof that they delivered an order to mark it delivered. It took several weeks of sitting on hold on the phone for hours to try and get the order cancelled and refunded and another visit to the store and having to wait in line for over an hour inside to get the refund processed.

Today, my boyfriend had placed an order for in-store pick up. He placed two different orders, back to back. We arrived at the store and quickly got processed for the first order. They told us we had to wait a few minutes to locate the second order. After over an hour later and several attempts at trying to receive any sort of update on the status of the item, they told us it was sold to another individual just within the time that we placed the order at home (around 6:15 PM) and the time we arrived at the store (7:00 PM). A young gentlemen advised he could see what other similar items they had in stock and redirected us to the "computer representative," who scanned a few items here and there and quickly began helping another group of customers. We were then redirected to go back to the front desk where store pick up is, and to ask if anybody could help us there. We arrived at the store at 7:00 PM. It is now 8:39 PM. We have successfully found someone who could help us purchase a different item, but we had to run around the whole store for nearly two hours trying to find just one person that could help us. All staff were clocked out and ready to leave near the end of the closing time and this is just unacceptable.

I don't know what to say about my experience here this Saturday. It was both horrible and good at the same time. We went in looking for a new TV and it took an eternity (half an hour) for a sales associate to actually acknowledge us and help us. That sucked, but then when he started helping us (the guy's name is Greg) he was incredibly, INCREDIBLY knowledgeable about what we needed. We decided on a TV and he sold us on getting a sound bar and an Apple TV as well. We probably worked with Greg for about 45 minutes deciding what to get and what was best for us. When he went back to get the TV he informed us that there were none left, one left in the Montgomeryville location, and none anywhere else. So, we had to start all over in choosing a different TV. We would have ordered it online but he was very adamant that UPS sucks and shipping TVs and he's seen a lot of them come back damaged. It was like every damn thing he showed us was gone! It finally got to the point where he went into his storage and looked to see what TVs he DID have in order to help us decide what to pick. Eventually it all turned out fine and we got what we needed, but it was absolutely a stressful experience (especially because I didn't feel like getting a new TV - that was all my husband). I'd recommend going during the day on a weekday - it'd probably be less crowded and you'd be able to get the attention you need to make a good choice expeditiously.

WARNING - DON'T SHOP HERE! I bought a washer/dryer combo in November to replace my older set and after THREE FAILED INSTALLATION attempts, the set remains unusable, not hooked up, and sitting in my condo taking up space. The Geek Squad team keeps leaving because they can't find parking - it's Center City for crying out loud - act like you know what you're doing and come in a smaller truck! Finally I got an independent company to install it and THE WASHER IS FAULTY but CAN'T BE RETURNED because the BEST BUY INSTALLATION TEAM didn't come within the 15 day return policy window. Now I have a ~$2,500 piece of junk that I am stuck with, can't be returned and is too large for me to remove. What am I supposed to do with that? I am filing a complaint with BBB but everyone should save themselves the trouble and GO SOMEWHERE ELSE!!!!!!

Krystal help me with my phone case purchase. Walked in, 15 minutes to 9:00pm. I was expecting no one to help me since it close to closing time and you know how that goes. However, I walked into the cell phone area and Krystal offered exceptional service. She recommended a number of choices and counseled me to take my time as I made my decision. When I am ready to purchase my next phone, I am definitely going to come to her as she knows how to take care of her customer. GREAT GREAT SERVICE!!!!!

I've never been disappointed this store. I've purchased items, had items delivered, had items repaired. Everything was done correctly and timely. Services was good.

It is a Best Buy, much like any other.. but the employees are not attentive - or if they are, they don't give an F. I was there for about five minutes looking at the TVs on display and nobody came up to me. I didn't ask someone for help, but employees were goofing around with each other and didn't seem to care about customers that obviously could use assistance. Prices are not that great either. Most things in the store can be purchased off Amazon for a significant amount cheaper.. that's the route I am going.

Waited and hour in home theatre section trying to buy a tv, after half an hour of not being approached by an employee, went to Main desk and was told someone would be there shortly. No one ever showed up so I walked out

Geek squad was super helpful. They installed a new battery in my iPhone. Service was prompt, honest and friendly. I had previously tried to go to apple for this and they refused to do it and asked me to buy an entirely new phone. Awesome staff, phone works great. 10/10.

My customer service experience with Oleg at the Columbus Blvd location in Philadelphia was awesome. I have been putting off purchasing a new laptop because I am so computer illiterate. He made the purchase painless and gave me all the information and options that I needed to fit my needs. He was also informative about Geek Squad services and gave me his card in case I had any other questions or concerns. He was a delight. He had a smile on his face and looked as though he enjoyed what he was doing. Going back for tv, phone, gaming devices. Hopefully I get Oleg again. If you hire all people like him Best Buy will be around forever. Debra J. Foglietta

Came to return an item. There are 20 or more tech standing around but only one customer service person trying to deal with several .. people have been waiting for over 30 min. Very unprofessional. This is why people use Amazon.

I brought a brand new Washer and Dryer and they were delivered as open box items. They were very damaged. I am trying to call them multiple times but they have the worst customer service!

I walked in looking to upgrade my MacBook to a Pro, not one single sales associate greeted me. There were at least 3 employees who stood behind the counter. Now if this was an instance of the store being overwhelmed with customers, I would understand. However this was not the case. You would think someone would walk over and at least ask me what I was looking for today, but not at all. This has got to be one of the worst ran Best Buy's in the area between Cherry Hill and Mt. Laurel. Please take your business to another store if you have any technical needs.