James C.
Yelp
DREARY SERVICE and MEH BAGEL. Stopped by on a Friday morning to treat myself to a bagel and was very disappointed for several reasons:
SERVICE RATING =0 When I walked in, I was the only person in the store but the staff was busy filling online orders. I ordered a Sesame bagel, toasted, with plain cream cheese. I also requested that the bagel be "extra toasted" (I prefer a nice, rich brown crust). Just to be sure, I repeated my toasting request and the order-take grunted "yes" - my hopes were starting to be dashed with that response. Behind the counter there were 5 people - 2 assembling orders, 1 slicing bagels, 1 placing completed bagels into bags and stapling slips to the bag, and the grunting order-taker. After about 5-10 minutes of watching lots of frantic action behind the counter with nothing coming across to be delivered to me or the other people who arrived after me, I asked the order-grunter if in-store order were placed in the same queue as on-line order and he said Yes. WHAT??? Why make people IN STORE wait for people who order online and aren't even there - ESPECIALLY when there was more than enough staff on hand to multitask. It seems to me that 1 bagel maker could have continues fulfilling online orders while the second person would have switched to fulfilling the in-store orders and then switched back to fulfilling online orders. Not their system I was told! BETTER BAGEL MANGEMENT obviously values online orders more than people waiting in their store!
BAGEL RATING = 0 The actual bagel is very average - soft and chewy, but in my opinion also very bland, and the cream cheese was also bland - tasted like a processed-commercial type to me. When I actually received my order, I checked and YUP, not toasted. To be fair it was slightly warm, so it was run through whatever they call a toaster, but that machine must be broken because none of the crumb was any shade of brown. I handed the bagel back to the order-grunter and asked for it to be remade - and for "well toasted". The staff did remake it and YUP, STILL not toasted. To be fair again, the edges were a bit brown, but the rest of the bagel was still untoasted. By this time, I was so frustrated and realized that I wouldn't get what I wanted so I took the bagel and left.
VALUE = 0 If I'm being asked to pay $5+ for a bagel and cream cheese I would expect to get it how I order it - something that didn't (and I suspect won't ever) happen