Van They L.
Yelp
Alyssa truly went above and beyond in a way that deserves to be recognized. I placed an order through Uber Eats, and unfortunately there was an issue with my order. When I contacted Uber Eats for help, the situation was dismissed and no effort was made to fix the problem, which was incredibly frustrating and stressful.
I decided to contact the store directly, and Alyssa answered the phone. From the very beginning, Alyssa was extremely kind, patient, understanding, and genuinely apologetic. Instead of brushing the issue off, Alyssa listened carefully and immediately worked to make things right.
What made this experience truly exceptional is the level of care Alyssa showed regarding my specific needs. I am disabled and have many food allergies, which makes ordering food safely very challenging. Alyssa took the time to ensure my meal was not only corrected, but made accessible and safer for me. That level of compassion, awareness, and attention to detail is rare and deeply appreciated.
A situation that started out frustrating was completely turned around because of Alyssa's amazingness and kindness. Customer service like this makes a huge difference, especially for people with disabilities and dietary restrictions. I am incredibly grateful and thankful for Alyssa's help, and this experience has left a lasting positive impression.
Thank you, Alyssa, for truly caring and for going above and beyond. This is what 5-star service feels like!