Yuki Y.
Yelp
This was the most horrifying dining experience of my life.
My friend and I were staying at the hotel next door, and after checking out the next day, we decided to have a meal at Betts. A hostess led us to a table for two. Shortly after, a male server came by, introduced himself, and poured us some water. He filled my glass first, and when pouring for my friend, she politely asked if it was possible to have some hot water instead -- since we were traveling and had sensitive stomachs. He hesitated a little but said yes, then asked if I'd also like some. I thought for a moment and said yes.
A few minutes later, he returned with two visibly dirty cups -- one had obvious coffee stains, and the other had a lipstick mark on the rim. Both were filled with hot water. We were too shocked to speak.
Even worse, after that, he completely ignored us for about 15 minutes, even though the restaurant wasn't busy and no new guests had arrived. Eventually, another waitress came to take our order and kindly replaced the cups. But in the background, we could clearly see the staff, including the male server, laughing as if they found it all amusing. I was furious, but I didn't say anything. I simply left no tip and wrote the reason on the bill.
And then -- as we stood up to leave, the male server came directly toward us, stared at me without saying a word, with zero sign of apology or remorse. I was absolutely outraged.
Later, after finishing some errands, we returned to the hotel and reported the incident to the front desk manager. He took it seriously and kindly contacted the restaurant manager for us. The restaurant manager came to speak with me and tried to explain it away as a "common mistake", but I pointed out how anyone could clearly tell from the dirty cups and the server's behavior that this was done intentionally. He immediately offered me a full refund, which I accepted, and apologized.
But even during this conversation, the male server was still walking around the restaurant, never once offering an apology or even acknowledging the situation.
This was deeply disrespectful, humiliating, and unacceptable.
I will never recommend this restaurant to anyone.